CB Customer Service Representative - Decatur, AL

divh2Corporate Billing Customer Service Representative/h2pThe SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions./ppWe are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!/ppThe Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cbCentral system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cbCentral system, work and resolve cbCentral assigned tasks, solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue./ppEssential Job Duties:/pulliMake an average of 65 calls a day/liliArticulate and demonstrate excellent customer service/liliWork buyout schedules if assigned/liliPerform research on past-due invoices/liliWork email and statement exceptions if assigned/liliWork return mail if assigned/liliDocument status updates in cbCentral in a clear and concise manner/liliProvide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner/liliSolicit customer enrollment for e-mail statements/liliWork and resolve assigned tasks in cbCentral in a timely and accurate manner/liliEscalate payment status issues to Collections Management/liliTrain new collectors on collection policies/procedures and system use/liliMay assist with dispute resolution process/li/ulpRequired Skills and Competencies:/pulliHigh school graduate or equivalent is required/liliExcellent verbal and written communication skills are required as well as excellent customer relations skills/liliMust be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers/liliGeneral computer skills including e-mail usage; proficiency in Microsoft Office Suite preferred/liliMust effectively manage workflow and assignments-appropriately prioritizing work. Attention to detail and accuracy is required./li/ulpWorking Conditions:/ppOffice environment; secure, comfortable working conditions./ppWork Location: 239 Johnston St SE Decatur, Alabama 35601/ppEqual Opportunity Employer, including disabled/veterans./p/div