divh2Luxury Spa Reservationist/h2pJoin a team of dedicated and caring professionals passionate about providing exceptional customer service to ensure guests well-being at our state-of-the-art luxury spa. You will play a vital role with our reservations team as the first point of contact for guests calling to make day spa reservations and for customers calling to purchase gift certificates for lucky friends and family members. You will also interact with in-house guests who wish to make spa appointments while staying at our beautiful resort, tucked away in the Texas Hill Country on the shores of Lake Austin. Be a part of this award-winning spa and wellness retreat that is rated among the top resorts in the world and the only destination spa in the Cond Nast Traveler Gold List Platinum Circle./ppPrimary Responsibilities:/pulliPromote the Lake Austin Spa Resort brand throughout every guest interaction./liliGenerate spa revenue by providing excellent customer service while taking spa guest reservations promptly./liliQuote rates correctly, ensure availability, and accurately reserve appointments utilizing Spa Soft software./liliProcess gift certificate orders/liliProvide accurate, appropriate, and timely responses to all guest requests./liliTake reasonable steps during and after the call to ensure guest satisfaction./liliRegularly attend and participate in training and staff meetings./liliUses listening skills to determine guests needs and revenue potential./liliDetermines the need to request special considerations regarding room rates and package inclusions. Follow up on these requests with the Reservations Manager after relaying the status of such requests to the guest/travel agent. Requests exceptional amenities, arranges transfers, and makes any necessary arrangements for guests with outside vendors to provide the caller with high customer service./liliProcesses outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed. Attends to messages and promptly distributes work according to departmental policy and procedure. Fulfills brochure requests and overnight gift certificates. Processes Monarch Club enrollment confirmation letters/li/ulpAdditional Responsibilities:/pulliPromote the sales of other spa services in a positive and motivational manner./liliProcess online spa appointment requests for upcoming in-house guests/liliConfirm future appointments by phone/liliWork without constant and direct supervision and remain at assigned posts for extended periods./liliAttends and participates in briefings and specialized training programs to acquire up-to-date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages./liliAssist the Sales
Marketing Department in collecting data for future marketing efforts. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Special projects/li/ulpQualifications/Skills/Abilities:/pulliHigh School Diploma or GED/lili1+ years of consistent, steady work experience with the public, specifically in customer service/liliFlexibility with schedule, including weekends and holidays/liliExceptional verbal communication and listening skills/liliPleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel./liliExcellent customer focus with the ability to quickly establish credibility and make a connection with guests/liliAbility to project a positive attitude over the phone/liliAbility to multi-task (speak with guests on the phone while accessing the computer and entering critical information/liliProficient with Microsoft products/liliOpera/SpaSoft knowledge and experience preferred/liliAbility to work individually and within a team/liliDetail-oriented with the ability to multi-task/liliAbility to be efficient and productive in a fast-paced environment/liliPleasant personality; self-starter; enthusiastic team player; self-motivated. Strong background in sales and customer service./liliAbility to work independently, exercise initiative, and make decisions with confidence./liliCommand of the English language, both in written and spoken form./li/ulpAssets:/pulliPrevious reservations or call center experience is helpful/liliPleasant personality, enthusiastic, motivated self-starter, and team player/liliWorking knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly/li/ulpRole Expectations:/ppAll Sales Coordinator positions are on-site due to the nature of the business./ppSchedules range from Mon-Sat with weekend and holiday availability 40 hours a week. Shifts alternate on a monthly rotating schedule provided a month in advance./ppThe Commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly)/pp0.35% Returning guests./pp0.05% New guests/ppOperating Hours:/ppMonday
Friday 8 am
8:30 pm; Saturday
Sunday 9 am
6 pm/ppAbout Lake Austin Spa Resort:/ppNestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friends lake house./ppLake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa./ppWhat makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests./ppWhat We Believe:/pp-Shared accountability/pp-Humility and kindness/pp-Creative problem-solving/pp-Collaboration
community/pp-Do well and do good/ppBenefits:/pp-Wellness Classes/pp-Growth Opportunities/pp-Employee Discounts/pp-Employee Recognition/pp-Complimentary Classes/pp-Health, Dental, Vision
401k/ppLake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives!/ppWe are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration./ppLake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer./p/div
Marketing Department in collecting data for future marketing efforts. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Special projects/li/ulpQualifications/Skills/Abilities:/pulliHigh School Diploma or GED/lili1+ years of consistent, steady work experience with the public, specifically in customer service/liliFlexibility with schedule, including weekends and holidays/liliExceptional verbal communication and listening skills/liliPleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel./liliExcellent customer focus with the ability to quickly establish credibility and make a connection with guests/liliAbility to project a positive attitude over the phone/liliAbility to multi-task (speak with guests on the phone while accessing the computer and entering critical information/liliProficient with Microsoft products/liliOpera/SpaSoft knowledge and experience preferred/liliAbility to work individually and within a team/liliDetail-oriented with the ability to multi-task/liliAbility to be efficient and productive in a fast-paced environment/liliPleasant personality; self-starter; enthusiastic team player; self-motivated. Strong background in sales and customer service./liliAbility to work independently, exercise initiative, and make decisions with confidence./liliCommand of the English language, both in written and spoken form./li/ulpAssets:/pulliPrevious reservations or call center experience is helpful/liliPleasant personality, enthusiastic, motivated self-starter, and team player/liliWorking knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly/li/ulpRole Expectations:/ppAll Sales Coordinator positions are on-site due to the nature of the business./ppSchedules range from Mon-Sat with weekend and holiday availability 40 hours a week. Shifts alternate on a monthly rotating schedule provided a month in advance./ppThe Commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly)/pp0.35% Returning guests./pp0.05% New guests/ppOperating Hours:/ppMonday
Friday 8 am
8:30 pm; Saturday
Sunday 9 am
6 pm/ppAbout Lake Austin Spa Resort:/ppNestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friends lake house./ppLake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa./ppWhat makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests./ppWhat We Believe:/pp-Shared accountability/pp-Humility and kindness/pp-Creative problem-solving/pp-Collaboration
community/pp-Do well and do good/ppBenefits:/pp-Wellness Classes/pp-Growth Opportunities/pp-Employee Discounts/pp-Employee Recognition/pp-Complimentary Classes/pp-Health, Dental, Vision
401k/ppLake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives!/ppWe are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration./ppLake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer./p/div