divh2Job Title/h2pProvide support on Mahwah Dental and Nobel Procera products and services, as well as corresponding techniques/processes to external customers and internal operating departments. Provide customer service via phone, email, written communication, and in person during regular business hours as determined by supervisor/manager and/or Nobel Biocare./ph3Responsibilities:/h3ulliSpeak directly with Dental Professionals about products and services offered./liliEnsures that appropriate customer information is current and accurate./liliAsking follow up questions to customers to ensure accuracy./liliDocument product complaints in accordance with company guidelines for FDA Regulations./liliWork with the sales team and customers to analyze problems and provide thoughtful, workable solutions to each issues./liliMaintain an optimal level of technical product knowledge, service offerings, database information, etc. in order to provide accurate and professional answers in a variety of situations to a variety of customers./liliWork with members of a various production process departments to provide customers and field personnel with accurate product and service, in order to optimize customer experience./liliWork closely with Production Department to ensure timely delivery of all orders, as well as checking order status, etc./liliMaintain call volume and call quality as indicated by specific department metrics./liliPerform other duties as assigned./li/ulh3Job Requirements:/h3h3Critical Knowledge and Qualifications:/h3ulliKnowledge of Microsoft Office (Excel is primary focus), SAP, Microsoft Dynamics (CRM) and other data entry applications preferred./liliTyping speed of 30 wpm./liliDental Knowledge Required./liliDental Prosthetic and Dental Implant product knowledge a plus./liliKnowledge of exocad, 3shape or DTX a plus./liliKnowledge of full arch and photogrammetry a plus./liliKnowledge of SprintRay 3D Printing a plus./li/ulh3Critical Skills/Technical Know-How:/h3ulliAbility to perform basic business math skills as it relates to business calculations./liliMust be an active listener with an ability to effectively articulate both verbally and written to customers, doctors and management./liliMust be flexible, organized and be extremely detail oriented./liliAbility to effectively multi-task in a fast-paced corporate environment./liliMust possess a professional demeanor and an overall positive attitude./liliHave an innate customer service mentality and understand that our customers come first./liliAbility to work under pressure and maintain composure with little supervision./liliIt is critical that this role functions well in a team environment and is willing and able to fill in for others in the department./li/ulh3Critical Experience:/h3ulliDental technology, chair-side surgical, dental technician, laboratory technician, clinical or patient coordinator and/or restorative practice experience required./lili2 years experience in customer service in a manufacturing environment preferred./lili2 years of college or equivalent experience preferred./li/ulpTarget Market Salary Range: $28.60 - $32.00 per hour/ppOperating Company: Nobel Biocare/ppEnvista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law./p/div