divh2Retail Sales Associate/h2pWe are customer obsessed, innovative, and have the best culture in retail. Join our team today!/ph3Position Objective/h3pThe Sales Lead is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and maximum profitability./ph3Functional Responsibilities/h3pDrive for Results/pulliEstablishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards./liliPerforms and oversees basic operational activities such as opening and closing duties, and merchandise flow processes./liliSupervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines./liliMaintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management./liliDevelops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals./liliTrains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store./liliTrains, coaches and assists with locate fulfillment and selling./li/ulpBuild High Performing Teams/pulliMotivates and inspires store team, promoting a shared vision while modeling core values./liliPromotes an inclusive, collaborative approach to problem solving./liliCommunicates with store teams and Store Management to effectively lead positive change./liliSeeks personal developmental opportunities and readily solicits feedback to build leadership skill set./li/ulpCustomer Experience/pulliModels, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience./liliModels sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires./liliBuilds and maintains a solid customer following through clienteling and wardrobing./liliEnsures prompt resolution of customer concerns./liliEnsures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations./liliEnsures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up./li/ulpTalent/pulliSupports, implements, and provides follow-up for all training programs, seminars, etc./liliAssists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed; provides feedback to Store Manager for associate performance appraisals and evaluations./liliDrives associate and team engagement by recognizing and rewarding employees for outstanding performance./liliEnsures that Store Team adheres to all employment practices and policies./li/ulh3Qualifications/h3pHigh school diploma or equivalent/pp1+ year retail or sales management experience preferred/ppMust be 18 years of age or older/ppExcellent communication, verbal and written skills/ppExcellent customer service skills/ppAble to learn or adapt to technology provided by the company/ppKnowledge of administrative aspects of store operations/ppStrong organizational skills and ability to multi-task in a fast-paced environment/ppAble to communicate with customers/ppRegular attendance is essential to this position in order to ensure adequate coverage to meet company objectives. Ability to work a flexible work schedule, including nights, weekends, and holidays is required/ph3Physical Requirements/h3pConstant Walking/Standing- 67-100% of 8-hour shift/ppOccasional Lifting up to 50 lbs.- 1-33% of 8-hour shift/ppFrequent Climbing- 34%-66% of 8-hour shift/p/div