Specialized Sales II - Cloudify Voice
South Dakota Staffing, Pierre, South Dakota, United States, 57501
divh2Specialized Sales II, Voice, UCC, and CCS, SaaS and CaaS/h2pLumen connects the world. We are igniting business growth by connecting people, data and applications
quickly, securely, and effortlessly. Together, we are building a culture and company from the people up
committed to teamwork, trust and transparency. People power progress. Were looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future./ppThe Role/ppAs a Specialized Sales II, for Voice, UCC and CCS, SaaS and CaaS, you will provide support for the full customer lifecycle including business development, accretive sales, upsell, cross-selling, life cycle, migration, and retention. This sales position will function as a specialized sales seller in pursuit of customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business from their current state platforms and in selecting their future state platforms that lead to the expansion and growth of the Voice, UCC and CCS, SaaS and CaaS products. You must be prepared for a high-volume customer-experience focused work environment where knowledge, speed, accuracy, and follow-through are key contributors to delivering a successful customer experience in their transformation journey. You must either be skilled in or show an aptitude to learn and articulate Lumens capabilities in helping customers transform. The desired result is closed sales of future state solutions and platforms that keep Lumens value relevant to our customers needs. Key function is daily outreach through calls and other methods to our existing customers who do not have specialized services in place with Lumen. You will field inbound leads with the goal of establishing customer journey conversations and relationships with the appropriate customer personas in your assigned module or among your leads generated through campaigns with this purpose in mind./ppWork Location/ppWFH - any state/ppThe Main Responsibilities/pulliBusiness Development: Leverage voice technology to grow the business, including strategic planning, cross-functional collaboration, and exploring untapped market segments./liliMigration: Lead transition of an organizations existing voice communication systems to a new platform. Migrations include but are not limited to integration challenges, data security and compliance issues, network readiness and quality of service (QoS), adoption and training, business continuity and risk management, cost management, multisite site management and global operations. Successful voice migrations will employ strategies including thorough planning and assessment, phased migration approach, pilot programs and user training along with continuous clear communication with stakeholders./liliAccretive Sales: Contribute to revenue growth through incremental new revenue./liliUpsell: Drive clients to purchase more, move to a more expensive product or service, or add features or upgrades to original purchases with the goal of increasing the overall value. Work upselling will focus on value taking a customer-centric approach, maintaining effective Lumen and customer communication, building rapport and trust with customers, key in on the right timing, respecting customer decisions and providing clients training and support./liliCross-Selling: Offer existing customers a related or complementary product in addition to what they have or were originally interested in or selling related or complementary items. Recommend additional products or services outside of the current portfolio of contracted products./liliRetention: Keep customers engaged and continue using contracted products or services./liliLifecycle Management: Maintain and nurture customer relationships to foster loyalty and encourage repeat business./liliQuote to Order Voice: Manage the quote to order process of Voice solutions, ensuring accuracy and accountability/liliBe the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes./liliAccountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory./liliFrom discovery through sale implementation, collaborate effectively with Lumen Sales Teams, Customer Success, Account Managers, Channel Partners, Product Management, Research and Development, to serve customers through a strategic and consultative sales approach to understanding their business needs, issues, strategies, and priorities to deliver valuable solutions to retain and grow the customer for long-term maximizing revenue growth and minimizing churn./li/ulpAdditional Responsibilities/pulliBe the resident expert on Lumen services with Voice, UCC, and CCS, SaaS, and CaaS products./liliMeet or exceed assigned sales activity objectives and quotas./liliBuild and maintain strategic account plans./liliCollaborate with various teams to serve customers through a strategic and consultative sales approach./liliUtilize prospecting tools to find key customer contacts and understand their environment./liliDemonstrate a balance of strategic and tactical thought leadership./liliServe as a thought leader and business partner to local market sales leadership./liliProvide sales management input about trends and changes within the customers organization./li/ulpWhat We Look For in a Candidate/pulli7 years of business-to-business sales experience in the technology sector./lili5+ years of experience selling Voice, UCC, and CCS, SaaS, and CaaS products./liliDemonstrable aptitude to sell specialized solutions to small and medium businesses./liliProven sales record of meeting and exceeding sales quotas./liliSuccess in maintaining existing customer base and cultivating new business./liliAbility to explore and make recommendations based on customer needs./liliConsultative or solutions selling training with demonstrated success./liliExcellent customer service orientation./liliIndustry knowledge related to trends, emerging technologies, and competitors./liliStrong initiative and creativity applied through technology./liliVibrant and energetic attitude, self-driven, and willingness to take the initiative./liliSelf-driven in pursuit of knowledge and product nuances./liliExcellent verbal and written communication skills./liliPersuasive communication skills and presence in communicating with executives./liliHigh level of adaptability to changing market and work environments./liliProficiency with Microsoft Office applications and practical experience with Microsoft Excel./liliAt least one technical sales certification in relevant technologies./liliBusiness acumen including knowledge of company financial measurements./liliAbility to travel an average of 10%./liliExperience selling software as a service in the collaboration technology space./liliUnderstanding of voice networking/li/ulpPreferred Qualifications/pulliMultiple technical sales certifications./liliProficiency with Microsoft PowerBI./liliExperience with Salesforcee./liliDemonstrated experience selling various cloud and IT services to small and medium-sized businesses./li/ulpCompensation/ppThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $119,900 - $199,836 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $125,906 - $209,832 in these states: CO HI MI MN NC NH NV OR RI $131,891 - $219,818 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA/ppLumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Were able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process./ppWhat to Expect Next/ppRequisition #: 341058/ppBackground Screening/ppIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page./ppEqual Employment Opportunities/ppWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments/p/div
quickly, securely, and effortlessly. Together, we are building a culture and company from the people up
committed to teamwork, trust and transparency. People power progress. Were looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future./ppThe Role/ppAs a Specialized Sales II, for Voice, UCC and CCS, SaaS and CaaS, you will provide support for the full customer lifecycle including business development, accretive sales, upsell, cross-selling, life cycle, migration, and retention. This sales position will function as a specialized sales seller in pursuit of customer conversations through daily outbound contact methods and inbound leads. As a consultative seller, you will help customers transform their business from their current state platforms and in selecting their future state platforms that lead to the expansion and growth of the Voice, UCC and CCS, SaaS and CaaS products. You must be prepared for a high-volume customer-experience focused work environment where knowledge, speed, accuracy, and follow-through are key contributors to delivering a successful customer experience in their transformation journey. You must either be skilled in or show an aptitude to learn and articulate Lumens capabilities in helping customers transform. The desired result is closed sales of future state solutions and platforms that keep Lumens value relevant to our customers needs. Key function is daily outreach through calls and other methods to our existing customers who do not have specialized services in place with Lumen. You will field inbound leads with the goal of establishing customer journey conversations and relationships with the appropriate customer personas in your assigned module or among your leads generated through campaigns with this purpose in mind./ppWork Location/ppWFH - any state/ppThe Main Responsibilities/pulliBusiness Development: Leverage voice technology to grow the business, including strategic planning, cross-functional collaboration, and exploring untapped market segments./liliMigration: Lead transition of an organizations existing voice communication systems to a new platform. Migrations include but are not limited to integration challenges, data security and compliance issues, network readiness and quality of service (QoS), adoption and training, business continuity and risk management, cost management, multisite site management and global operations. Successful voice migrations will employ strategies including thorough planning and assessment, phased migration approach, pilot programs and user training along with continuous clear communication with stakeholders./liliAccretive Sales: Contribute to revenue growth through incremental new revenue./liliUpsell: Drive clients to purchase more, move to a more expensive product or service, or add features or upgrades to original purchases with the goal of increasing the overall value. Work upselling will focus on value taking a customer-centric approach, maintaining effective Lumen and customer communication, building rapport and trust with customers, key in on the right timing, respecting customer decisions and providing clients training and support./liliCross-Selling: Offer existing customers a related or complementary product in addition to what they have or were originally interested in or selling related or complementary items. Recommend additional products or services outside of the current portfolio of contracted products./liliRetention: Keep customers engaged and continue using contracted products or services./liliLifecycle Management: Maintain and nurture customer relationships to foster loyalty and encourage repeat business./liliQuote to Order Voice: Manage the quote to order process of Voice solutions, ensuring accuracy and accountability/liliBe the resident expert on the Lumen services with Voice, UCC and CCS, SaaS and CaaS products. Develop a strong understanding of key differentiators, internal/external systems, sales methodologies, and processes./liliAccountable for meeting and/or exceeding assigned sales activity objectives and quotas within a designated module and/or territory./liliFrom discovery through sale implementation, collaborate effectively with Lumen Sales Teams, Customer Success, Account Managers, Channel Partners, Product Management, Research and Development, to serve customers through a strategic and consultative sales approach to understanding their business needs, issues, strategies, and priorities to deliver valuable solutions to retain and grow the customer for long-term maximizing revenue growth and minimizing churn./li/ulpAdditional Responsibilities/pulliBe the resident expert on Lumen services with Voice, UCC, and CCS, SaaS, and CaaS products./liliMeet or exceed assigned sales activity objectives and quotas./liliBuild and maintain strategic account plans./liliCollaborate with various teams to serve customers through a strategic and consultative sales approach./liliUtilize prospecting tools to find key customer contacts and understand their environment./liliDemonstrate a balance of strategic and tactical thought leadership./liliServe as a thought leader and business partner to local market sales leadership./liliProvide sales management input about trends and changes within the customers organization./li/ulpWhat We Look For in a Candidate/pulli7 years of business-to-business sales experience in the technology sector./lili5+ years of experience selling Voice, UCC, and CCS, SaaS, and CaaS products./liliDemonstrable aptitude to sell specialized solutions to small and medium businesses./liliProven sales record of meeting and exceeding sales quotas./liliSuccess in maintaining existing customer base and cultivating new business./liliAbility to explore and make recommendations based on customer needs./liliConsultative or solutions selling training with demonstrated success./liliExcellent customer service orientation./liliIndustry knowledge related to trends, emerging technologies, and competitors./liliStrong initiative and creativity applied through technology./liliVibrant and energetic attitude, self-driven, and willingness to take the initiative./liliSelf-driven in pursuit of knowledge and product nuances./liliExcellent verbal and written communication skills./liliPersuasive communication skills and presence in communicating with executives./liliHigh level of adaptability to changing market and work environments./liliProficiency with Microsoft Office applications and practical experience with Microsoft Excel./liliAt least one technical sales certification in relevant technologies./liliBusiness acumen including knowledge of company financial measurements./liliAbility to travel an average of 10%./liliExperience selling software as a service in the collaboration technology space./liliUnderstanding of voice networking/li/ulpPreferred Qualifications/pulliMultiple technical sales certifications./liliProficiency with Microsoft PowerBI./liliExperience with Salesforcee./liliDemonstrated experience selling various cloud and IT services to small and medium-sized businesses./li/ulpCompensation/ppThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $119,900 - $199,836 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $125,906 - $209,832 in these states: CO HI MI MN NC NH NV OR RI $131,891 - $219,818 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA/ppLumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. Were able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process./ppWhat to Expect Next/ppRequisition #: 341058/ppBackground Screening/ppIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page./ppEqual Employment Opportunities/ppWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments/p/div