Customer Service Representative- Customs Brokerage
Expeditors, Torrance, California, United States, 90501
divh2Customer Service Representative- Customs Brokerage/h2pPosition Schedule: Monday
Friday 7:30AM
4:30 PM/ppstrongMajor Duties and Responsibilities/strong/pulliA Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department./liliEnsure a smooth and timely customs process flow for all customs related activities/liliDaily execution of workflow and department metrics/liliTransfer declaration information from commercial documents, or other sources into our customs entry system/liliAccurate and timely data entry to allow for the build of a complete US Customs declaration/liliBuild and maintain strong relationships with the customers and government organizations/liliEnsure compliance to regulations at all times, both internal and external/liliTrack and Trace shipments for valid data transmission to US customs and Partner Government Agencies/liliUnderstand customer expectation to ensure all the elements of the SOP and KPIs are met/liliIdentify and manage exceptions while also identifying opportunities for continuous improvement/liliEffectively manage and organize emails for timely follow up/li/ulpstrongMinimum Qualifications:/strong/pulliHigh School Degree or equivalent required/liliSuccessful candidates must pass a background check/liliMust be legally authorized to work in the United States/liliMust not require future sponsorship for employment visa/liliFluent in English, both written and verbal./liliMust have the ability to work overtime in support of the departments needs/liliMust be able to commute to the city of Jurupa or Torrance, CA/liliComfortable with numbers and basic mathematical skills/liliComfortable working in an office environment/li/ulpstrongDesired Qualifications/strong/pulliCustomer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill./liliUnderstanding of transportation and US Customs documentation is a plus/liliEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results/liliPro-active, strong organizational skills/liliStrong desire to learn/liliSense of urgency and works well under pressure/liliImmense attention to detail/liliTeam player mentality/liliGood computer skills (Excel, Word, PowerPoint, Outlook, OneNote)/li/ulpstrongReporting Structure/strong/pulliSupervisor and Manager/li/ulpExpeditors offers excellent benefits/pulliPaid Vacation, Holiday, Sick Time/liliHealth Plan: Medical, Prescription Drug, Dental and Vision/liliLife and Long Term Disability Insurance/lili401(k) Retirement Savings Plan (US only)/liliEmployee Stock Purchase Plan/liliTraining and Personnel Development Program/li/ulpThe wage for this position is $19.00-$28.00 per hour. All your information will be kept confidential according to EEO guidelines./p/div
Friday 7:30AM
4:30 PM/ppstrongMajor Duties and Responsibilities/strong/pulliA Brokerage CSR will be expected to ensure timely and accurate operations while providing exceptional customer service within the Brokerage Department./liliEnsure a smooth and timely customs process flow for all customs related activities/liliDaily execution of workflow and department metrics/liliTransfer declaration information from commercial documents, or other sources into our customs entry system/liliAccurate and timely data entry to allow for the build of a complete US Customs declaration/liliBuild and maintain strong relationships with the customers and government organizations/liliEnsure compliance to regulations at all times, both internal and external/liliTrack and Trace shipments for valid data transmission to US customs and Partner Government Agencies/liliUnderstand customer expectation to ensure all the elements of the SOP and KPIs are met/liliIdentify and manage exceptions while also identifying opportunities for continuous improvement/liliEffectively manage and organize emails for timely follow up/li/ulpstrongMinimum Qualifications:/strong/pulliHigh School Degree or equivalent required/liliSuccessful candidates must pass a background check/liliMust be legally authorized to work in the United States/liliMust not require future sponsorship for employment visa/liliFluent in English, both written and verbal./liliMust have the ability to work overtime in support of the departments needs/liliMust be able to commute to the city of Jurupa or Torrance, CA/liliComfortable with numbers and basic mathematical skills/liliComfortable working in an office environment/li/ulpstrongDesired Qualifications/strong/pulliCustomer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience preferred but not required. We hire for attitude and train for skill./liliUnderstanding of transportation and US Customs documentation is a plus/liliEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results/liliPro-active, strong organizational skills/liliStrong desire to learn/liliSense of urgency and works well under pressure/liliImmense attention to detail/liliTeam player mentality/liliGood computer skills (Excel, Word, PowerPoint, Outlook, OneNote)/li/ulpstrongReporting Structure/strong/pulliSupervisor and Manager/li/ulpExpeditors offers excellent benefits/pulliPaid Vacation, Holiday, Sick Time/liliHealth Plan: Medical, Prescription Drug, Dental and Vision/liliLife and Long Term Disability Insurance/lili401(k) Retirement Savings Plan (US only)/liliEmployee Stock Purchase Plan/liliTraining and Personnel Development Program/li/ulpThe wage for this position is $19.00-$28.00 per hour. All your information will be kept confidential according to EEO guidelines./p/div