divh2Route Sales Associate (RSA)/h2pThe Route Sales Associate (RSA) consistently provides route relief and maintenance across the assigned branch locations and is responsible for providing excellent customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. You will be selling and delivering coffee, tea, and related products to customers in your assigned area./ppResponsibilities:/pulliProvides route relief and maintenance, including vacation coverage and open route coverage, for assigned branch locations./liliRoute coverage may require travel to branch locations within territory./liliDeliver, replenish, and rotate beverage station products on each call when assigned to a route./liliEnsure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day./liliResponsible for escalating customer issues quickly to the ARM and ensuring customer satisfaction./liliEnsure customers receive delivery and service as required./liliManage invoices, inventory, and collections daily when on a route./liliResponsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route./liliNotify ARM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief./liliAssist ARM on customer related matters as assigned./liliBecome familiar with brewing equipment and learn to make basic repairs or adjustments./liliConsistently execute the Farmer Brothers customer The Farmer Brothers Way to Sell to drive customer satisfaction and loyalty./liliMay perform other duties as assigned including assisting in accounts receivable collections and customer service activities./liliMay perform warehousing duties when necessary./lipQualifications:/ppEducation
Experience:/pulliHigh School Diploma or G.E.D. required./liliRoute delivery experience preferred but not required./liliCustomer service background preferred./liliPrevious foodservice industry experience preferred./liliMust be able to complete a successful DOT physical, possess a valid drivers license and clean driving record./lipPersonal
Professional Skill Sets:/pulliMechanical aptitude with company hardware and software products./liliProficient in assessing customer needs./liliFully supports and stands behind business goals./liliReadily identifies issues, problems or opportunities./liliIs aware of impact self has on others./liliUses active listening and communicates effectively with customers or management./liliIdentifies new opportunities and proactively works to grow the business./liliAble to builds rapport and cooperative relationships with customers and work effectively with customers and employees./liliUses sound business judgement and work independently with little supervision./li/ulpFarmer Brothers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Farmer Brothers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Farmer Brothers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Farmer Brothers will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages./p/ul/ul/div
Experience:/pulliHigh School Diploma or G.E.D. required./liliRoute delivery experience preferred but not required./liliCustomer service background preferred./liliPrevious foodservice industry experience preferred./liliMust be able to complete a successful DOT physical, possess a valid drivers license and clean driving record./lipPersonal
Professional Skill Sets:/pulliMechanical aptitude with company hardware and software products./liliProficient in assessing customer needs./liliFully supports and stands behind business goals./liliReadily identifies issues, problems or opportunities./liliIs aware of impact self has on others./liliUses active listening and communicates effectively with customers or management./liliIdentifies new opportunities and proactively works to grow the business./liliAble to builds rapport and cooperative relationships with customers and work effectively with customers and employees./liliUses sound business judgement and work independently with little supervision./li/ulpFarmer Brothers is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Farmer Brothers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Farmer Brothers are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Farmer Brothers will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages./p/ul/ul/div