Residential Inside Sales Retention

divh2Job Title/h2pPosition Overview: Hybrid work from home (in office 1 day a week, work from home 4 days a week) available after training. Free Internet and Video services starting day 1! Shift differentials available! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! The schedule for this position will start 11am - 8pm, Monday-Friday. Earlier shift availability based on performance and/or tenure./ph3Job Purpose/h3pContribute in the achievement of Midco revenue objectives through retaining customer loyalty by listening to their individual needs, establishing value of Midco products and services, and presenting customized solutions that fit the customers needs./ph3Key Functions/h3ulliService inbound calls from residential customers requesting to disconnect service, add to services, change current services, or inquire about their current pricing./liliComplete proactive retention efforts by making outbound calls in order to build customer loyalty./liliExceed organizational goals for revenue by retaining and upselling./liliAssist customers who have complex issues or questions about their billing./liliSave customer relationships by completing a needs assessment, making service recommendations, and presenting the value of products and services./liliProvide recommendations through value-based selling/liliUnderstand customers concerns and tailor a plan of action in order to retain a customer relationship./liliEstablish rapport and communicate effectively in all forms of communication with internal and external customers when taking inbound and making outbound calls./liliHandle inquiries with the ability to assess, analyze, and problem solve complex situations while maintaining a positive customer relationship./liliAddress customer complaints with the goal of increasing satisfaction and securing the customer relationship./liliAccurately record customer transactions and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions./liliWork closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience./liliCommunicate effectively and professionally in all forms of communication with internal and external customers./liliAdhere to Midco privacy guidelines to ensure each customers privacy./liliMaintain regular attendance as required by your position./li/ulh3Additional Functions and Responsibilities/h3pMust be goal-driven. Actively participate in team efforts to support and establish exceptional customer experiences. Function as an effective team member while supporting the efforts and concepts of other departments. Support the mission, vision, and values of Midco. Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility. Possess an enthusiastic, energetic, self-motivated, creative, and detail-oriented approach on customer interactions and projects. Possess strong written skills. Possess strong problem-solving, critical-thinking and decision-making skills while using good business acumen. Ability to create positive customer experiences with a focus on growing revenue for the business. Change from one task to another without loss of efficiency or composure. Maintain a positive work atmosphere by acting and communicating in a manner so that that develops positive relationships with team members, customers and leadership. Identify opportunities for improvement while creating and implementing viable solutions for customers. Actively follow Midco policies and procedures. Perform other duties as assigned./ph3Experience and Education/h3pHigh School diploma or ED required. Associate or bachelors degree preferred. At least 1 year of previous sales/retention and/or service experience required. Leadership experience preferred. Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint)./ph3Work Environment and Physical Demands/h3pCall Center Environment, in a cubical, wearing a headset. Must remain at workstation for long periods of time. Extremely time sensitive in order to meet customer demand. Heavy keyboard/mouse usage required with repetitive movements. The noise level in the work environment is moderate to loud. Employees may be required to work in excess of 40 hours per week. Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands./ph3Benefits Summary/h3pFree Midco internet and TV. Generous 401(k) match and paid time away from work programs. Midco-provided short and long term disability insurance. Midco contributions to your HSA. Programs to support your physical, mental, emotional and financial wellbeing. And many more./ppWant to see the full line up of available benefits? Visit/ppjoinmidco.mybenefitsapp.com/p for details./div