Early Warning Services LLC is hiring: Senior Director, Social Media (Washington)

S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. This position is ineligible for employment Visa sponsorship. The Senior Director of Social Media is a dynamic, consumer brand-centric social media leader responsible for driving the strategic direction, management, and execution of the company's enterprise social media presence across the suite of Early Warning brands including Zelle and Paze. This role will sit within Public Affairs and serve as a central connector across Marketing, Customer Service, and Internal Communicationsensuring optimized, consistent, compliant, and coordinated social storytelling across audiences and platforms, while driving brand trust and connection across our consumer and B2B audiences. The Senior Director will oversee a small team focused on content creation and analytics, driving enterprise-wide alignment on strategy, governance, and performance, while collaborating closely with content creators with the product teams. Develop and execute a cohesive social media strategy that supports corporate reputation, stakeholder engagement, and brand trust and love. Serve as the enterprise lead for cross-functional social media coordination across Public Affairs, Marketing, Customer Service, and Internal Communications inclusive of leading and socializing integrated calendars for each brand that can be shared with the banking community. Lead and develop a small team to execute social strategy, manage publishing, and provide insights that drive performance and governance. Lead platform governance, reputation management, and rapid response protocols in a highly regulated industry. Act as senior advisor to company leadership on social media risk, opportunity, and emerging trends. Recognize that social strategies may vary by brand and line of business, requiring close coordination with Marketing leadership and business General Managers (GMs) to ensure content, tone, and objectives are aligned to each audience and strategic priority. Work closely with Marketing leadership to ensure full alignment on brand voice, paid strategy, and audience experience across all company channels. Social Media Operations Oversee daily publishing, community engagement, and monitoring across corporate and brand social channels (LinkedIn, Instagram, Reddit, Meta, TikTok, X, and emerging platforms). Coordinate rapid response and community management in partnership with Public Affairs and Customer Service. Partner with Marketing to synchronize brand campaigns and corporate initiatives for message consistency. Drive executive visibility programs and corporate storytelling aligned with brand and policy priorities. Provide regular reporting to Public Affairs and Marketing leadership with insights that inform both brand-building and risk management. Provide actionable analytics and regular performance reporting to leadership, highlighting both brand-building and risk management outcomes. Partner with Marketing on paid social amplification to ensure alignment of corporate reputation messaging with brand and product initiatives. Provide input into audience segmentation, targeting, and campaign optimization to strengthen reach and impact. 10+ years of experience in social media or digital communications. ~ Deep expertise across major and emerging social platforms and digital engagement trends. ~ Demonstrated experience developing and executing complex, cross-platform social strategies. Exceptional communication, diplomacy, and crisis management skills. Experience managing enterprise-level social media programs in a heavily regulated industry, spanning both consumer and B2B audiences. Strong background in storytelling, reputation management, and social governance within regulated industries (e.g., financial services, healthcare, energy, or technology). Demonstrated success leading cross-functional coordination between Communications, Marketing, and Customer Care teams. Experience managing paid social strategy and agency partners. Strong analytical and reporting skills, with experience building KPI frameworks for both brand and reputation metrics. Improved brand and corporate sentiment across all channels. Seamless alignment between Marketing and Public Affairs in content and campaign planning. Strengthened rapid response capabilities and proactive reputation management. Establishment of a consistent enterprise-wide governance model for social media. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. ~401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. ~ Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. ~Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum early pediatrics, and returning to work. Early Warning Services, LLC considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce.