divh2MSC Specialist/h2pThe MSC Specialist is responsible for presenting, explaining and selling credit union products and services to members in a call center setting. It is also their responsibility to assist members to utilize these products and services. This position requires the ability to communicate effectively with prospective and current members as well as representing the credit union and its products in a positive and professional manner. These communication skills must translate effectively through voice, written and electronic means./ppEssential duties and responsibilities include the following:/pulliMeets assigned sales and service goals./liliProcesses financial transactions for members including such functions as opening and closing of accounts, issuing checks, processing deposits and withdrawals from accounts, issuing certificates, drafts and other negotiable instruments, processes bank wires, and opening and closing IRA accounts./liliPerforms phone transfers, withdrawals, loan advances/payments, NADA book values, credit card and debit card information, loan payoffs and miscellaneous account inquiries for members./liliResponds to routine member inquiries regarding the operation of accounts, products and services, access to services, account discrepancies, direct deposit, check orders, cleared items, and available funds and assisting members with lost/stolen/forged items./liliSells and cross sells members on all credit union products and services that meet their financial needs. Initiates check orders. Handles file maintenance on dormant or flagged accounts./liliSupports and educates members on the use of Online Banking, Bill Pay, Mobile Banking and other electronic services. Processes daily checks for electronic submissions./liliResearches and corrects account errors, to include: posting errors, outlying branch errors, and Online Banking and Telephone Banking errors made by the member. Also acts as an Answer Center to the rest of the Credit Union, providing answers on policy, procedures and other credit union information./liliProcesses ATM/debit card Lost/Stolen, block, and purge requests to ensure there is no unauthorized use of the cards./liliResponds to member and non-member inquiries via Live Chat. Responds to member requests via email and Secure Support./liliCompletes the functions of a MSC Specialist I, MSC Support Specialist, as needed. Other duties as assigned./li/ulpEducation and/or experience: High school diploma or general education degree (GED); plus one year related experience and/or training; or equivalent combination of education and experience./p/div