Concierge Representative
South Carolina Staffing, Columbia, South Carolina, United States, 29204
divh2Confluent Concierge Representative/h2pWere not just building better tech. Were rewriting how data moves and what the world can do with it. With Confluent, data doesnt sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform./ppAbout The Role:/ppConfluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, youll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests./ppWhat You Will Do:/ppWorking directly with customers
to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social media platforms), ensuring high support quality and timely resolution to meet customer expectations./ppProactively follow up with customers and utilize customer feedback loops to measure and ensure satisfaction, and continuously improve the delivery of support services./ppContributing to process development
were looking for people who want to help lay the foundation for efficient growth and best-in-class culture./ppCollaborating cross-functionally
with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations offerings./ppImproving operational documentation
by authoring and continuously improving run-books used by the global team./ppEmbracing continuous adoption to changes in processes, actively seeking and learning new processes and skills to ensure personal and team effectiveness./ppWhat You Will Bring:/ppExperience diagnosing and resolving customer issues./ppDesire to ensure customer success through direct interaction./ppOutstanding written and verbal communication skills./ppDetail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency./ppReady to build whats next? Lets get in motion./ppCome As You Are/ppBelonging isnt a perk here. Its the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge whats possible. Were proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law./p/div
to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via call, email, chat, or social media platforms), ensuring high support quality and timely resolution to meet customer expectations./ppProactively follow up with customers and utilize customer feedback loops to measure and ensure satisfaction, and continuously improve the delivery of support services./ppContributing to process development
were looking for people who want to help lay the foundation for efficient growth and best-in-class culture./ppCollaborating cross-functionally
with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organisations offerings./ppImproving operational documentation
by authoring and continuously improving run-books used by the global team./ppEmbracing continuous adoption to changes in processes, actively seeking and learning new processes and skills to ensure personal and team effectiveness./ppWhat You Will Bring:/ppExperience diagnosing and resolving customer issues./ppDesire to ensure customer success through direct interaction./ppOutstanding written and verbal communication skills./ppDetail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency./ppReady to build whats next? Lets get in motion./ppCome As You Are/ppBelonging isnt a perk here. Its the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge whats possible. Were proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law./p/div