Strategic Account Manager
Our company is changing the world through digital experiences. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. The opportunity Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world. We're maturing start-up inside one of the biggest software companies on the planet, Adobe. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more. We're in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work. What you'll do As a Strategic Account Manager, you will be working in a highly collaborative Strategic sales team to nurture and expand our Strategic Enterprise customers. As a part of this team, you'll be the business partner for these customers, understanding their initiatives, and aligning them to the value Frame.io has to offer. Business partner of Frame.io customers relationship to create an exceptional experience for customers. Partnering with Account Executives and Customer Success Managers to provide excellent post-sales experience to ensure new Enterprise Customers are set up for success Build and grow excellent partnerships with Frame.io customers Maintain an active pipeline of renewals and expansions to meet the quota What you need to succeed 3-5 years of relevant customer-facing experience in a quota carrying role, preferably in a similar industry and/or at a SaaS company Confidence and command in running Enterprise SaaS renewal and sales cycles Experience generating your own pipeline, qualifying, and identifying expansion opportunities Strong negotiation skills as well as an ability to position value Active listening skills and a strong sense of empathy and curiosity both with customers and with the Frame.io team Strong written and verbal communication and comfort in presentation settings Ability to prioritize and organize accounts and activities to enhance the impact Experience in collaborative tools, video creation, or media workflow technology is a plus Enthusiasm and drive to grow within a rapidly expanding startup environment Elevate your creative workflow to an art form. Frame.io centralizes all of your files, feedback, and people on one secure platform, so you can deliver exceptional creative faster. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $116,700 -- $223,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $154,000 - $223,000 In Washington, the pay range for this position is $139,400 - $201,800 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of bonuses.
Our company is changing the world through digital experiences. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. The opportunity Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world. We're maturing start-up inside one of the biggest software companies on the planet, Adobe. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more. We're in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work. What you'll do As a Strategic Account Manager, you will be working in a highly collaborative Strategic sales team to nurture and expand our Strategic Enterprise customers. As a part of this team, you'll be the business partner for these customers, understanding their initiatives, and aligning them to the value Frame.io has to offer. Business partner of Frame.io customers relationship to create an exceptional experience for customers. Partnering with Account Executives and Customer Success Managers to provide excellent post-sales experience to ensure new Enterprise Customers are set up for success Build and grow excellent partnerships with Frame.io customers Maintain an active pipeline of renewals and expansions to meet the quota What you need to succeed 3-5 years of relevant customer-facing experience in a quota carrying role, preferably in a similar industry and/or at a SaaS company Confidence and command in running Enterprise SaaS renewal and sales cycles Experience generating your own pipeline, qualifying, and identifying expansion opportunities Strong negotiation skills as well as an ability to position value Active listening skills and a strong sense of empathy and curiosity both with customers and with the Frame.io team Strong written and verbal communication and comfort in presentation settings Ability to prioritize and organize accounts and activities to enhance the impact Experience in collaborative tools, video creation, or media workflow technology is a plus Enthusiasm and drive to grow within a rapidly expanding startup environment Elevate your creative workflow to an art form. Frame.io centralizes all of your files, feedback, and people on one secure platform, so you can deliver exceptional creative faster. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $116,700 -- $223,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $154,000 - $223,000 In Washington, the pay range for this position is $139,400 - $201,800 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of bonuses.