h1bField Account Manager - Marketing/Virtual Virginia, Virtual Georgia/b/h1h2Who We Are/h2pSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect lifes other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation./ph2The Role/h2pThe Field Account Manager represents the voice and face of AutoPoint to dealership customers. The Account Manager retains existing clients by driving performance improvement within their clients marketing plans, thus resulting in increased client satisfaction and revenue. The Account Manager manages the relationship with clients beginning with the point of enrollment and sustain throughout the customer lifecycle. They are responsible for maintenance, product penetration, and revenue growth of assigned accounts. As a result, the Account Manager is expected to create strong advocacy by their clients and thereby assist in increasing AutoPoints client base./ph2What Youll Do/h2ulliPresent and communicate AutoPoint products and offerings and their application within the overall dealership environment./liliUnderstands the key performance indicators (KPI) that leverage the dealers business./liliAnalyze client performance (both from reports amp; direct observation) to determine areas of opportunity for improvement within the fixed operations group at dealerships./liliProactively communicate to clients (up to DP/GM levels). Establish and maintain a solid business relationship with dealership personnel./liliDevelop a culture of continuous improvement in process execution./liliEffectively communicates AutoPoints value proposition and aligns it with the dealers objectives./liliRegularly reviews, with assigned accounts and dealerships, the results of the marketing product suite./liliIdentifies and recommends program changes and marketing strategies./liliShares AutoPoint knowledge and industry findings with assigned accounts/liliMaintains ongoing communication with different levels of account/dealer management at assigned account/dealer locations./liliAssesses performance of existing dealers/liliManages the retention, product penetration and growth of assigned accounts./liliManages all customer issues and conflict resolution./liliParticipates in the enrollment and review process for new orders for retention programs and custom campaigns./liliCaptures Account requests for enhancements and recommended changes. Prioritizes and communicates these requests with appropriate internal team members./liliCommunicates all program changes, enhancements and application bug fixes to the Account Management team./liliMaintains dealer contacts and business activity in Salesforce.com on a regular basis./li/ulh2What Youll Bring/h2ulliBachelors degree in business (Sales or Marketing focus preferred) or equivalent work experience./liliQualified candidates must have 5+ years of Automotive/Marketing experience./liliTo perform the job successfully, an individual should demonstrate the following knowledge, skills or behaviors./liliKnowledge of sales processes and tools (account planning and key selling)/liliKnowledge of Dealership Management System software experience (CDK, Ramp;R, etc.)/liliAbility to develop relationships with key decision-makers./liliBuild relationships with both internal and external customers./liliIdentify, quantify and resolve customer objections, problems and needs in a diplomatic manner./liliPresent solutions that meet clients needs and close the sale./liliDevelop strategies, action plans, and metrics to monitor results./liliCreate business development plans./liliEffectively communicate ideas./liliCommunicate and give presentations in front of groups./liliEffectively convey processes and training/liliListen to others and appropriately act on the information provided./liliMulti-task, prioritize, organize and coordinate projects to meet simultaneous deadlines./liliWork independently with minimal supervision and under constant deadline pressure./liliWork effectively in a team./liliWork effectively in a fast-paced organization./liliUse a variety of computer programs / systems to track results (Salesforce.com, Word, Excel, Email, Internet, etc.)./lilibMust be able to travel up to 80% of the time./b/li/ulpIt is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Companys needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs./ph2EQUAL OPPORTUNITY EMPLOYER/h2pbSOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRMS POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES./b/p