Night Service Rep Part Time-103020

divh2Night Service Representative Part Time/h2pThe Night Service Representative Part Time responds to certain types of on-call business needs during overnight hours when the hotel lobby is closed and ensures services provided are consistent, courteous, and meet high standards of quality to maintain guest satisfaction. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins./ppExcellent opportunity to live onsite. The associate who performs this position is provided a guest hotel room for lodging as part of their employment and is on the overnight on-call schedule. The associate must be able to respond to certain business needs during overnight hours, typically within 30 minutes of notification of the request. On-call business needs include guest key or access issues, noise complaints, emergencies at the hotel, or limited after-hours check-ins./ph3Major/Key Job Functions/h3ulliAttend to guests upon call notification from outside service agent for check-ins, emergency maintenance issues, guest noise complaints, and safety and security situations./liliMaintain control of all hotel keys, including safeguarding from mishandling or theft./liliLog keys in and out, when necessary./liliOrganize, confirm, process, and conduct limited guest check-ins/check-outs, including greeting and registering the guests, assigning rooms, issuing room keys, and collecting payments, when necessary./liliKeep abreast of hotel policies, training, and safety procedures./liliEnsure all safety, guest and security concerns are reported per company policy./liliSupply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest, when necessary./liliPerform bookkeeping activities such as logging events, running reports and posting payments to guest folios, when necessary./liliMaintain proficiency in all location computer and software systems./liliRespond to emergency situations, communicates with first responders as necessary, addresses key activation issues, and responds to noise complaints, when necessary./liliAssociates in this position may be asked to cover another hotel in the area should critical staffing needs arise./liliOther job duties as assigned by management./li/ulh3Knowledge, Skills, Abilities

Competencies/h3ulliRead and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals./liliDocument events in writing and prepare routine correspondence./liliOperate the hotel mobile phone./liliSpeak effectively before groups of customers. Must be proficient in reading and speaking English./liliComputer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system./liliExcellent oral and written communication skills./liliFriendly, cooperative manner and patience in dealing with guests and staff./liliProfessional appearance and demeanor./liliSelf-starter with the ability to prioritize and handle issues under pressure./liliStrong time management and problem-solving skills./liliAdd, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals as well as compute rates, ratio, and percentage and to draw and interpret bar graphs./liliApplication of common sense understanding to carry out detailed written or oral instructions and deal with problems involving a few concrete variables in standardized situations./li/ulh3Benefits/h3ulliWeekly Pay!/liliCompetitive Wages/liliGreat working environment/liliEmployee Recognition Programs/liliVision Insurance/lili401(k) Savings Plan/liliEmployee Assistance Program (EAP)/liliEmployee Perks Program offering discounts to major companies/li/ulh3Compensation/h3pPay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements./ppESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws./p/div