Call Center Agent (Panama)

divh2Job Posting/h2pThis is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs./ppstrongDuties and Responsibilities:/strong/pulliResponsible for managing a whole lot of incoming and outgoing calls in the operations./liliIdentify the needs of the client and find solutions to it./liliAnswering inbound calls, converting them to leads, and later to towing jobs./li/ulpstrongWorking Conditions:/strong/pulliRemote/liliShift-based

in a Call Center that works 24/7./liliPacific Time Zone/li/ulpstrongRequirements:/strong/pp1. Computer Specifications/ppMinimum Intel Specs/ppProcessor: Core i7 8th generation (and above) or Core i5 10th generation (and above)/ppRAM: Minimum of 12 GB/ppStorage: 128 GB SSD or higher/ppGraphics: 2 GB graphics memory/ppMinimum AMD Specs/ppProcessor: AMD Ryzen 5,7,9 (Minimum series 3600)/ppRAM: Minimum of 12 GB/ppStorage: 128 GB SSD or higher/ppGraphics: 2 GB graphics memory/ppMacintosh Specs/ppProcessor: Core i7/ i5 / M1/ M2/ppRAM: Minimum of 12 GB/ppStorage: 128 GB SSD or higher/ppGraphics: 2 GB graphics memory/pp2. Main Internet Speed Requirement/ppJitter: below 10ms/ppLatency: below 160ms/ppUpload: more than 25mbps/ppDownload: more than 40 mbps/ppUsing internet speedtest:/ppVoIP Speed Test | 8x8/ppAircalls VoIP Speed Test | Aircall/ppVoIP Speed Test: Check Your Network Reliability (getvoip.com)/pp3. Power Backup/ppA reliable power backup that could sustain a minimum of 8 hours (full shift) Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)/pp4. Internet Backup (Secondary internet)/ppJitter: below 10ms/ppLatency: below 160ms/ppUpload: minimum of 25mbps/ppDownload: minimum of 25mbps/ppstrongPower and Internet Backup is a MUST./strong/p/div