Call Center Agent (Panama)

divh2Job Posting/h2pThis is a remote position./ppThe Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs./ppDuties and responsibilities:/pulliResponsible for managing a whole lot of incoming and outgoing calls in the operations./liliIdentify the needs of client and find solution to it./liliAnswering inbound calls, converting them to leads, and later to towing jobs./li/ulpWorking conditions:/pulliRemote/liliShift-based

in a Call Center that works 24/7./liliPacific Time Zone/li/ulpRequirements:/pp1. Computer Specifications/pulliMinimum Intel Specs/liliProcessor: Core i7 8th generation (and above)/liliCore i5 10th generation (and above)/liliRAM: Minimum of 12 GB/liliStorage: 128 GB SSD or higher/liliGraphics: 2 GB graphics memory/liliMinimum AMD Specs/liliProcessor: AMD Ryzen 5,7,9 (Minimum series 3600)/liliRAM: Minimum of 12 GB/liliStorage: 128 GB SSD or higher/liliGraphics: 2 GB graphics memory/liliMacintosh Specs/liliProcessor: Core i7/ i5/ M1/ M2/liliRAM: Minimum of 12 GB/liliStorage: 128 GB SSD or higher/liliGraphics: 2 GB graphics memory/li/ulp2. Main Internet Speed Requirement/pulliJitter: below 10ms/liliLatency: below 160ms/liliUpload: more than 25mbps/liliDownload more than 40 mbps/li/ulpUsing internet speedtest:/ppVoIP Speed Test | 8x8/ppAircalls VoIP Speed Test | Aircall/ppVoIP Speed Test: Check Your Network Reliability (getvoip.com)/pp3. Power Backup/ppA reliable power backup that could sustain a minimum of 8 hours (full shift). Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)/pp4. Internet Backup (Secondary internet)/pulliJitter: below 10ms/liliLatency: below 160ms/liliUpload: minimum of 25mbps/liliDownload: minimum of 25mbps/li/ulpPower and Internet Backup is a MUST./p/div