divh2Customer Service Representative/h2pAt Kemin, we are passionate in our effort to create a world class customer experience. We are currently hiring for a Customer Service Representative to join our Pet Food and Rendering team! The Customer Service Representative will assist customers and support our sales team. They will work independently to ensure customers are happy with our services and products, as well as handle both domestic and international customer orders, and assist others when needed. The ideal candidate will have experience importing and exporting products, and placing customer orders./ppWe Are Kemin/ppWe are visionaries who see things differently and are inspired by the world around us./ppWe have been dedicated to using applied science to improve the quality of life for over half a century./ppWe are a global ingredient manufacturer that strives to sustainably transform the quality of life every day for 80 percent of the world with its products and services./ppFor over half a century, Kemin has been dedicated to using applied science to address industry challenges and offer product solutions to customers in more than 120 countries. Kemin provides ingredients to feed a growing population with its commitment to the quality, safety and efficacy of food, feed and health-related products to customers around the world./ppEstablished in 1961, Kemin is a privately held, family-owned-and-operated company with more than 2,800 global employees and operations in 90 countries, including manufacturing facilities in Belgium, Brazil, China, India, Italy, Russia, San Marino, Singapore, South Africa and the United States./ppAs a Kemin team member, youll receive/pulliA competitive financial package - in addition to your salary, we offer an uncapped bonus opportunity, 401k match program, and paid vacation and holidays./liliRobust health and wellness support - we are proud to offer a fitness reimbursement (for your whole family!), an on-site fitness center, restaurant with seasonal fresh food options (and the ability to order food to bring home), and free fresh fruit in break areas- to name a few./liliContinued learning opportunities - Kemin offers tuition reimbursement and recently launched a new corporate university with online and in-person training opportunities for growth and development throughout your entire career./liliThe chance to give back to our world - Through our foundation of servant leadership, we are proud to offer ample service opportunities, including paid time off to do so. Kemin has a valued corporate partnership with both The World Food Programme and Habitat for Humanity, in addition to many local initiatives./liliOpportunities to support our valued educators - Kemin is a proud sponsor of the Iowa Governors Stem Advisory Council where we fund annual teachers awards. In addition, we have a robust internship and externship program, and frequently host student tours./li/ulh2Responsibilities/h2ulliCapable of handling all transactional related communications routine and with supervision./liliHandle domestic and international customer orders, ensuring timely and accurate shipping of materials to various locations./liliAbility to communicate at all levels within Kemin and Customers organization as needed in order to ensure order satisfaction./liliThe principle purpose of this position is to support customer purchase order acceptance and fulfillment. Duties include:/liulliOrder acceptance and solicitation./liliMaintenance of customer pricing, ship to and bill to database./liliWork in partnership with Finance Department to ensure accurate and timely invoicing./liliProvide input to production meetings to communicate customer needs and expectations to the Manufacturing Department./liliCommunicate order status and changes of status to customers as needed./liliResponsible for the development and compliance of all ISO policies and standards within the department./li/ulliResponsible for the execution of the strategic plan by providing superior customer service and support to the field staff./liliHandle customer orders, invoicing, providing internal/external customer service to all departments./liliComplex problems include monitoring inventory in relationship to customer orders resulting in timely delivery of product on all open orders. The incumbent may be required to track sample requests and providing follow-up to field representatives./li/ulh2Qualifications/h2ulliEducation and Experience: High School Diploma with 3-5 years of experience OR Associates Degree with 0-3 years of experience/liliStrong organizational skills with an attention to detail./liliAbility to work productively in a fast paced, high-pressure environment./liliStrong communication and coordination skills especially./liliAbility to maintain a positive attitude and positive communications with customers, especially in the event of unmet customer expectations or shipment difficulty./liliRemain in emotional control, organized and clear headed during periods of high stress situations./liliMaster the ability to work productively in a fast paced, high-pressure environment while demonstrating a high level of AQ./liliAll communication with customers and coworkers must be performed in a positive and professional manner./li/ulpA post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position./ppKemin is an equal opportunity employer, and all reasonable accommodations will be considered./ppKemin is a drug-free and tobacco-free campus./p/div