Customer Sales Specialist
Responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources, suppliers, and customers. Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements required. Coordinate resources and processing of customer quotations. Negotiate pricing, provide quote mark up, and notify customer of related price increases. Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer, manage SMI and NCNR customer conversations, own Hard & Planned Order management, PCN Coordination and deliver and maintain the POI. Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions, manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions. Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS or consignment back to PDC. Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members. What We're Looking For
Skills in Excel (VLOOKUPS, Pivot Tables, etc.), PowerBI, and MS Office Suite. Strong attention to detail. Prior experience in a Customer Support, Sales Operations, or similar function is preferred. Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work under moderate supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person. Experience / Education
Typically requires a 2 year degree and 35 years of experience or High school graduate with equivalent related experience. Work Arrangement
Hybrid: 3 days in office/2 days work from home. What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities And more! Annual Hiring Range/Hourly Rate: $25.96 - $36.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location
US-AL-Huntsville, Alabama (Governors Drive) Job Category
Business Support EEO Statement
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veteran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
Responsible for the day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow's internal resources, suppliers, and customers. Processes quotes and order preparation for specified customers and works with centralized PM's for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Thorough knowledge and accountability of supply chain engagements required. Coordinate resources and processing of customer quotations. Negotiate pricing, provide quote mark up, and notify customer of related price increases. Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity, applicable contracts, value added programs, returns, invoicing, credit, shipping issues, etc. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer, manage SMI and NCNR customer conversations, own Hard & Planned Order management, PCN Coordination and deliver and maintain the POI. Support sales team with direct customer contact for Order to Invoice process within Planned Demand. Liaison between sales team and Infosys to perform root cause analysis and provide more complex problem solving. Manage the interface on e-Compass reports with Infosys, drive closure by managing exceptions, manage customer Forecast Response reports after Infosys has taken action and drive closure by managing exceptions. Support e-Compass engagements and manage bond requests, identifying unit turn rates that are outside of branch goals and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS or consignment back to PDC. Attend/lead the customer shortage calls and set internal action plan and communicate to appropriate account team members. What We're Looking For
Skills in Excel (VLOOKUPS, Pivot Tables, etc.), PowerBI, and MS Office Suite. Strong attention to detail. Prior experience in a Customer Support, Sales Operations, or similar function is preferred. Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work under moderate supervision. Likely to act as an informal resource for colleagues with less experience. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person. Experience / Education
Typically requires a 2 year degree and 35 years of experience or High school graduate with equivalent related experience. Work Arrangement
Hybrid: 3 days in office/2 days work from home. What's In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. Medical, Dental, Vision Insurance 401k, With Matching Contributions Short-Term/Long-Term Disability Insurance Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options Paid Time Off (including sick, holiday, vacation, etc.) Tuition Reimbursement Growth Opportunities And more! Annual Hiring Range/Hourly Rate: $25.96 - $36.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location
US-AL-Huntsville, Alabama (Governors Drive) Job Category
Business Support EEO Statement
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veteran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.