divh2Guest Loyalty Specialist/h2pEchoPark Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what were doing here and would love to tell you about our opportunities!/ph3Job Description/h3pEchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Thornton, CO. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews./ppWhat Youll Do:/pulliEnsure the guests happiness and their likelihood to recommend EchoPark to others./liliAt all times act as the owner of the company/guest communication. Own the guests concerns until youve resolved any issues and/or met the guests needs./liliAnswer and return all guest phone calls and emails in a timely, friendly manner./liliCommunicate with sales and recon departments./liliSchedule appointments./liliMeet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process./liliLiaise with recon to ensure timely completion and with guests to provide updated information and expectations./liliEnsure repairs have met company standards and guest expectations./liliWork to create an outstanding culture of communication with the guest and team./li/ulpWhat Were Looking For:/pulliDemonstrated customer service and attention to detail/liliExperience in problem resolution/liliBe transparent/liliTake the high road/liliWillingness to learn/liliTake ownership/liliCelebrate small successes/li/ulpWhat We Offer:/pulli$42k salary base with monthly bonus opportunities/liliHealth, Dental and Vision Insurance/lili401k with a 4% company match/liliPaid vacation/liliAccess to leadership and personal development programs/liliCasual dress/li/ulpAll your information will be kept confidential according to EEO guidelines./p/div