Client Support Representative II: Bill Pay

divh2Technical Support Representative/h2pAt Jack Henry, were more than a technology company, were a force for good in financial services. Were redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates./ppOur Client Support team for Payment Solutions is seeking a dedicated Technical Support Representative to assist financial institutions with bill pay education, site navigation, issue resolution, and basic technical troubleshooting. In this role, you will deliver exceptional customer service through inbound phone calls and online chats, ensuring prompt and effective support. The team is committed to achieving first-call resolution to enhance client experience. This position includes a training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday. Upon completion of training, you will be assigned a shift within the hours of 9:00 AM to 8:00 PM EST, Monday through Friday./ppThis is a remote position, and candidates must live within approximately a 70-mile radius of our office location in Louisville KY. The salary range for this position is $38,650- $58,150 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity./ppWe encourage all qualified associates to apply for this opportunity, regardless of your current work location. For internal applicants, including those in California, this role is not limited to the locations on the external job posting unless there are physical onsite requirements of the position noted in the description./ph3What Youll Be Responsible For/h3ulliProvide level one trouble shooting for financial institutions for iPay products. Assessing the issue by asking detailed questions, documenting the issue, and resolving the issue./liliCommunicating with clients via phone and chat regarding iPay use. Researching issues to increase knowledge base and provide high level support./liliParticipate in training to stay current on iPay product changes and upgrades./liliProvide complete detailed notes of issues, documenting and escalating issues as needed./liliMay perform other job duties as assigned./li/ulh3What Youll Need To Have/h3ulliMust have at least 1 year of technical or product support experience within a corporate environment./liliPrevious experience working in a call center setting is required./li/ulh3What Would Be Nice For You To Have/h3ulliAssociates or Bachelors degree./liliPrevious experience working in a bank or credit union./li/ulpIf you got this far, we hope youre feeling excited about this opportunity. Even if you dont feel you meet every single requirement on this posting, we still encourage you to apply. Were looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team./ph3Why Jack Henry?/h3pAt Jack Henry, we live by the motto: Do the right thing, do whatever it takes, and have fun. Its more than a tagline, its the foundation of our culture. We recognize that our associates are the key to our success, and were deeply committed to their wellbeing. Thats why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally./ppWere also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders./ph3Culture Of Commitment/h3pAsk our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. Its this shared commitment that drives our success. Were proud to foster an environment where inclusion, sustainability, and community impact are more than values, theyre how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders./ph3Equal Employment Opportunity/h3pAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law./ppNo one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations./ppRequests for full corporate job descriptions may be requested through the interview process at any time. Equal Employment Opportunity Applicants for U.S. based positions with Jack Henry

Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Jack Henry

Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. EOE-M/F/Vet/Disability/p/div