divh2Sales And Service Manager/h2pThe Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals./ph3Leadership Excellence/h3ulliHires, trains and fosters continuous development of all Sales and Service team members./liliLeads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences./liliCultivates Sales and Services team members skills through continuous assessment, feedback and coaching./liliImplements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings./liliManages overall performance, engagement, and personnel matters for Sales and Service team members./liliManages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs./liliResponsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention./li/ulh3Sales Management
Personal Sales/h3ulliDrives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings./liliDevelops business plans and review weekly sales numbers
club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary./liliEstablishes monthly, weekly and daily sales goals for all Sales and Services/liliDevelops, executes and coordinates local club marketing activities./liliGenerates new business through lead management/liliMaintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members./liliEnsures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals./liliConsistently achieves or exceeds personal and team sales goals./li/ulh3Member Experience/h3ulliPartner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs./liliLead by example to provide a clean, friendly, well-maintained club to members and guests./liliPartner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets./liliEngage members with various fitness offerings including personal training, group exercise classes and 24GO digital content./liliResolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters./li/ulh3Organization Relationships/h3pThe SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager./ph3Variable Compensation/h3pTeam Members in this role are eligible to participate in 24 Hour Fitnesss Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions./ph3Qualifications/h3h4Knowledge, Skills
Abilities/h4ulliPositive and productive leadership, including motivating, coaching, and communicating with diverse groups/liliPossess a strong member centric focus and is comfortable in engaging with members in person./liliResponds professionally to requests and inquiries from guests, members and team members./liliPossesses strong organizational skills to execute and prioritize multiple tasks/li/ulh4Minimum Educational Level/Certifications/h4ulliHigh School Diploma or GED required/liliBachelors Degree preferred/liliCurrent Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization/li/ulh4Minimum Work Experience and Qualifications/h4ulliPrior management experience in service sales industry leading 4-10 employees preferred./lili1-2 years of experience in service sales preferred./liliFitness industry experience preferred./li/ulh4Physical Demands/ Environmental Conditions/h4ulliAbility to work in club office; move about club floors and rooms/liliOccasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures/liliAbility to communicate telephonically with members/liliAbility to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system/liliWhile performing the duties of this job, the team member will be regularly exposed to moving mechanical parts/liliAbility to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required/liliAble to work in a loud environment/li/ulh4Travel Requirement/h4ulliAvailability to travel 10% of the time to attend training and meetings/li/ulh4Disclaimer/h4pThis job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary./ph3Benefits Summary/h3p24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership./ph3Compensation Summary/h3pAll Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and ADD Insurance ($10,000), and 401k Savings and Investment Plan./ppAverage of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above)./ppActual offer may vary from posted hiring range based on location, work experience, and/or education./ppPay Range: $22.00 - $25.00/ppFunctional Group: Club Management/p/div
Personal Sales/h3ulliDrives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings./liliDevelops business plans and review weekly sales numbers
club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary./liliEstablishes monthly, weekly and daily sales goals for all Sales and Services/liliDevelops, executes and coordinates local club marketing activities./liliGenerates new business through lead management/liliMaintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members./liliEnsures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals./liliConsistently achieves or exceeds personal and team sales goals./li/ulh3Member Experience/h3ulliPartner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs./liliLead by example to provide a clean, friendly, well-maintained club to members and guests./liliPartner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets./liliEngage members with various fitness offerings including personal training, group exercise classes and 24GO digital content./liliResolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters./li/ulh3Organization Relationships/h3pThe SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager./ph3Variable Compensation/h3pTeam Members in this role are eligible to participate in 24 Hour Fitnesss Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions./ph3Qualifications/h3h4Knowledge, Skills
Abilities/h4ulliPositive and productive leadership, including motivating, coaching, and communicating with diverse groups/liliPossess a strong member centric focus and is comfortable in engaging with members in person./liliResponds professionally to requests and inquiries from guests, members and team members./liliPossesses strong organizational skills to execute and prioritize multiple tasks/li/ulh4Minimum Educational Level/Certifications/h4ulliHigh School Diploma or GED required/liliBachelors Degree preferred/liliCurrent Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization/li/ulh4Minimum Work Experience and Qualifications/h4ulliPrior management experience in service sales industry leading 4-10 employees preferred./lili1-2 years of experience in service sales preferred./liliFitness industry experience preferred./li/ulh4Physical Demands/ Environmental Conditions/h4ulliAbility to work in club office; move about club floors and rooms/liliOccasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures/liliAbility to communicate telephonically with members/liliAbility to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system/liliWhile performing the duties of this job, the team member will be regularly exposed to moving mechanical parts/liliAbility to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required/liliAble to work in a loud environment/li/ulh4Travel Requirement/h4ulliAvailability to travel 10% of the time to attend training and meetings/li/ulh4Disclaimer/h4pThis job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary./ph3Benefits Summary/h3p24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership./ph3Compensation Summary/h3pAll Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and ADD Insurance ($10,000), and 401k Savings and Investment Plan./ppAverage of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above)./ppActual offer may vary from posted hiring range based on location, work experience, and/or education./ppPay Range: $22.00 - $25.00/ppFunctional Group: Club Management/p/div