Repair Representative - Charlotte, NC

divh2Repair Representative/h2pAs we continue to build our team in support of our vision to be the worlds best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Repair Representative!/ppThe Repair Representative is responsible for assisting customers with emergency needs in terms of tow, rental, glass and physical damage repair coordination. The Repair Representative obtains, evaluates, analyzes, negotiates and monitors tow, rental and glass repairs and assists with coordination of body/mechanical repairs as needed./ppThis is a full-time work from home position that will allow you to work 100% from your home residence in the Charlotte Metropolitan area or surrounding counties. Our department operates between the hours of Monday through Friday 8 a.m. - 7 p.m. EST. The schedules offered are based on current business needs./ppThe pay range for this position is $17.36-$18.81 per hour USD. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs./ppEnterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!/ppResponsibilities include:/pulliField calls to assist customers with emergency needs including tows, rentals, and physical damage coordination/liliAnalyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs/liliEnsure payment of vehicle repairs and parts invoices in a timely manner/liliAnalyze and negotiate repair time and parts prices with body shops, dealerships and miscellaneous repair facilities, to ensure accurate and cost effective repairs as needed/liliReview Fleet Group and Vendor insurance compliance and process issues, handle certificate renewals and report findings to Repair/Compliance Supervisor/liliWork closely with all Risk Management teams to achieve and maintain department expectations and goals/liliAssist Claims Support Coordinators and Repair Compliance Coordinators as needed/li/ulpMinimum Qualifications include:/pulliMust reside in the Charlotte, NC area or the immediate surrounding NC counties/liliMinimum of (1) one year or more of customer service experience/liliMinimum of (1) one year or more of administration experience/liliIntermediate knowledge of Microsoft Office applications (Word, Excel)/liliAutomotive repair experience preferred/liliBachelors Degree or Associates Automotive Degree in Collision Repair or similar field preferred/liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future/liliMust have the ability to meet all work from home technical requirements/li/ulpWork from Home (WFH) Requirements:/pulliMust have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)/liliHigh-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)/li/ulpCompetency Based Qualifications:/pulliExecuting/liliCustomer Service/liliDetail-Oriented/liliAnalyzing/liliCommunication/liliFlexibility/li/ul/div