divh2Customer Service Representative/h2pPosition: Customer Service Representative/Teller/ppDepartment: Retail Bank Branches/ppReports To: Branch Managers, Assistant Managers, and Supervisors/ppEmployment Status: Full-Time, Nonexempt/ppOffice Location: West Palm Beach/ppSupervise: N/A/ppJob Summary:/ppPerform a broad variety of customer services including opening new accounts and handling service questions from customers. Introduce products and services to customers, when appropriate. Accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawal, processing loan payments and money transfers. Promote and advise on banks products and services./ppJob Specific Responsibilities and Duties:/pulliAssist customers with new bank accounts, account options, and transferring funds from other bank accounts./liliMaintain existing bank accounts./liliAnswer customer telephone and written questions regarding checking and savings accounts and other bank related products./liliSolve problems for customers and branch staff concerning all services provided by the bank./liliInput all CIF and file maintenance necessary to set-up the various accounts./liliRefer customers interested in mortgage or investment products to the appropriate department representative./liliRead and review available literature pertaining to regulations governing accounts./liliReceive and count working cash in drawer at beginning of the work shift. Report any discrepancies to supervisor./liliProvide Teller Services:/liulliCash customers checks. Adhere to check cashing regulations (i.e., verify written and numerical amounts, signatures, identity of person who is to receive payment, and sufficiency of funds in customer account)./liliAccept cash and check deposits. Examine for proper endorsements and accuracy of deposit slip computation. Enter total deposit in passbook or on deposit receipt./liliProcess withdrawal requests through proper identification of the person requesting the payment./liliPerform Services for customers such as ordering bank cards and checks./liliAccept loan payments and mail transactions and issue appropriate receipts. Count, sort and package money and fill cash orders. Use calculators, and on-line savings machines to verify and record transactions./liliIssue tellers checks and money orders, and charge the appropriate service charges./liliStand post at the teller station ready to provide service./liliBalance daily work and prepare required forms in accordance with standard procedures, as well as securing transaction records and cash in the vault./li/ul/ulpBasic Responsibilities:/pulliRespond to incoming calls, e-mails, mail and in-person requests./liliComply with company policies, practices and procedures./liliAttend assigned meetings./liliManage customer documents and information in an organized, efficient and secure manner./liliInteract with customers in a professional and pleasant manner./liliRepresent company as a professional in appearance and manner./liliCommunicate with the highest level of professionalism and integrity./liliPerform quality and quantity of duties as expected for position./liliComplete company required training courses as assigned./li/ulpQualifications:/pulliHigh School diploma or general education degree (GED)./liliSix months to one year related experience and /or training; or equivalent combination of education and experience./li/ulpJob Specific Requirements:/pulliBasic personal computer skills./liliStrong numerical ability./liliExcellent communications skills./liliAccuracy and attention to detail./liliHonesty and integrity./liliJudgment./liliStress tolerance./liliAdaptability./li/ulpThe job description outlined above is considered a core list of job duties/requirements. This document should not be considered a complete or comprehensive list. The incumbent assigned to this position is required to perform the duties listed above. The incumbent is also expected to adapt to changes and/or additions as needed. Nothing contained within this document is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and Emigrant Bank and its Subsidiaries. Emigrant Savings Bank and its Subsidiaries retain and reserve any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. Emigrant Savings Bank and its subsidiaries and affiliates are Equal Opportunity and Affirmative Action employers./p/div