divh2Teller Position/h2pBe a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe its our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them./ph3Essential Functions/h3ulliEmbodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially./liliAssumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting./liliProactively work to identify and resolve client servicing issues, escalating as needed./liliListen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker./liliAssist clients in achieving their financial goals and objectives through the use of financial wellness tools./liliAttend and participate in in-person morning huddles and end of day debriefs./liliFollows compliance, audit and security procedures, balances cash drawer within balancing guidelines./liliReview and maintain knowledge of product guides, fees, and policies to stay current on offerings./liliWork on Saturdays as directed by management./liliPerforms other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice/liliComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Keys clients and Key./li/ulh3Education/h3ulliHigh School Diploma, GED, or equivalent business experience (required)/li/ulh3Work Experience/h3ulliExperience in a client service role (required)/liliExperienced in cash handling (required)/liliGeneral understanding of PC with Windows based applications and calculator (required)/li/ulh3Licenses and Certifications/h3ulliNotary License (preferred)/li/ulh3Skills/h3ulliIs knowledgeable about the clients accounts and business with the bank and uses sound judgment with clients and transactions./liliExhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking)./liliStrong work ethic and high level of integrity./liliExcellent time management skills./liliThis skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly./liliEducating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services./liliAbility to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift/liliEnsuring accuracy in transactions and maintaining organized records/liliAbility to identify and resolve client servicing issues efficiently/liliUnderstanding and following banking regulations and security procedures/liliSkills in identifying financial needs and promoting relevant banking products and services/liliAwareness of techniques to detect and prevent fraudulent activities/liliCollaborating effectively with teammates to ensure smooth operations/li/ulh3Core Competencies/h3ulliAll KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct./li/ulh3Physical Demands/h3ulliConsumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1
10 lbs., occasional lifting of up to 30 lbs./li/ulh3Driving Requirements/h3ulliAbility to occasionally operate a motor vehicle with a valid drivers license./li/ulpCOMPENSATION AND BENEFITS/ppThis position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives./ppKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law./p/div
10 lbs., occasional lifting of up to 30 lbs./li/ulh3Driving Requirements/h3ulliAbility to occasionally operate a motor vehicle with a valid drivers license./li/ulpCOMPENSATION AND BENEFITS/ppThis position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives./ppKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law./p/div