Customer Service Representative
Ethos Veterinary Health, Portsmouth, New Hampshire, United States, 03801
divh2Client Care Specialist/h2pAre you ready to make a significant impact in the world of veterinary care? Port City Veterinary Referral Hospital, located in Portsmouth, NH is on the lookout for a passionate and dedicated individual to join our esteemed team as a Client Care Specialist./ppWe dont just provide exceptional veterinary care
were committed to delivering an unparalleled experience to our clients and their beloved pets. As the first point of contact for our clients, youll play a crucial role in delivering exceptional service and support./ppSchedule:/pulliDays/liliFour 9-hour shifts including one weekend shift./liliFlexibility needed pending requirements of the department/liliUp to 3 holidays per year/li/ulpAbout the Role:/ppAs a Client Care Specialist, youll play a crucial role in supporting our specialty and urgent care departments while welcoming and assisting our guests./ppResponsibilities Include (but not limited to):/pulliEducate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person./liliAppointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process./liliCommunication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged./liliRecord Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail./liliFluent English skills (speaking
reading) are required for the role./li/ulpWhat Were Looking For:/pulliExceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported./liliAdaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, youre the problem solver were looking for./liliCustomer Service Excellence: If youve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience./liliFlexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace./li/ulpFull Time Benefits:/pulliUniform Allowance/liliPaid Time Off/liliHoliday = DOUBLE TIME!/liliEmployee Pet Discount/lili401k/liliMedical/Dental/Vision/liliDisability Insurance/liliLife Insurance/liliHSA/FSA/liliAccess to VetBloom for RACE-approved continuing education and training/liliPartnership with Purdue Veterinary Technology program, including scholarships/li/ulpIf youre ready to join a team of caring, intelligent, and passionate professionals, apply today and take the first step towards an exciting and rewarding career at Port City Veterinary Referral Hospital./p/div
were committed to delivering an unparalleled experience to our clients and their beloved pets. As the first point of contact for our clients, youll play a crucial role in delivering exceptional service and support./ppSchedule:/pulliDays/liliFour 9-hour shifts including one weekend shift./liliFlexibility needed pending requirements of the department/liliUp to 3 holidays per year/li/ulpAbout the Role:/ppAs a Client Care Specialist, youll play a crucial role in supporting our specialty and urgent care departments while welcoming and assisting our guests./ppResponsibilities Include (but not limited to):/pulliEducate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person./liliAppointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process./liliCommunication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged./liliRecord Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail./liliFluent English skills (speaking
reading) are required for the role./li/ulpWhat Were Looking For:/pulliExceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported./liliAdaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, youre the problem solver were looking for./liliCustomer Service Excellence: If youve excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience./liliFlexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace./li/ulpFull Time Benefits:/pulliUniform Allowance/liliPaid Time Off/liliHoliday = DOUBLE TIME!/liliEmployee Pet Discount/lili401k/liliMedical/Dental/Vision/liliDisability Insurance/liliLife Insurance/liliHSA/FSA/liliAccess to VetBloom for RACE-approved continuing education and training/liliPartnership with Purdue Veterinary Technology program, including scholarships/li/ulpIf youre ready to join a team of caring, intelligent, and passionate professionals, apply today and take the first step towards an exciting and rewarding career at Port City Veterinary Referral Hospital./p/div