divh2Job Title/h2pExplore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues. Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork. Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us./ph2Responsibilities/h2pPerforms customer account management building and applying knowledge of assigned products to efficiently and accurately process customer orders, billings, credits, and complaints while managing supply chain and logistics requirements for all BL products./ppManages all Order-to-Cash processes for import, export, and domestic orders, including sample requests processing./ppResponsible for supply chain processes for off-line locations, perform shipping transactions and supplies required paperwork and disposition for aged or damaged goods./ppMonitors import, export and domestic shipment dates for customer and inventory replenishment orders based on availability of stock, pricing, etc., from both European plants and Asia locations. Provides support to Europe customer service and supply chain
logistics team for seamless import order processing./ppReceives and processes customer inquiries for price quotes, product availability, sample, literature etc./ppCoordinates customer price requests, receipts and accuracy, customer quotations, system entry, and maintains data records for customer
transfer prices. Manages billing customers daily/monthly and keeping track of rebates and their processing./ppManages Terminal and Warehouse inventory orders, damages, aging, recommend adjustments to min-max inventory levels or location. Creates Purchase orders and transfer price files./ppCreates and is responsible for all customer account and inventory master data on SAP (addresses, contacts, proposal, info records, pricing, texts, vendor contracts, PO info records/ppResearch and works to resolve vendor and customer remittance differences and nonpayment of invoices with responsibility for monitoring and collecting open items (database and SAP transactions used to manage this) in consultation with AR./ppApplies problem solving skills to record, review, and resolve customer complaints working with all areas involved to create appropriate solutions and identification of root cause./ppWorks with regulatory matters and documentation requirements (certificate of analysis, labels, SDS) always ensuring compliance./ppCreates and provides customers, Sales, and Evonik colleagues order, inventory, and technical reports on request./ppProactively complies and operates within NAFTA and Evonik Corporation/ppResponsible Care and ISO procedures as well as relevant Segment PM Management procedures./ppPerforms a variety of duties to facilitate the flow of information to customers, sales, and various internal service groups, and is expected to cross train and back other Service
Support positions during periods of absence./ppMay participate in the training and orientation of new or temporary department personnel./ppThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or effort, associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other different tasks, be performed when circumstances change (e.g., emergencies, personnel changes, workload, rush jobs, or technological developments.)/ph2Requirements/h2pBachelors degree or equivalent work experience required/ppThree to five years inside customer support experience within the Chemical Industry strongly preferred./ppExcellent communication and decision-making skills./ppMust possess the ability to manage time vs. high volume workload/ppCandidate must be a self-starter, project a positive attitude, and be able to effectively function as part of a team and in individual situations/ppExperience in handling Import and Export orders, documents, and associated logistical movements/ppDemonstrated PC and CRM (customer relationship management) capability preferred; SAP use experience would be a plus/ppClear understanding of supply chain, logistics, sourcing, and regulatory functions preferred/ph2Compensation Details/h2pCompensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data)./ppPay Range: $60,700 - $108,000/ppEvonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:/ppMedical, dental, and vision benefits/ppPaid time off plan/pp401(k) savings plan/ppHealth Savings Account (HSA)/ppFlexible Spending Accounts (FSAs)/ppEmployee Assistance Program/ppVoluntary Benefits and Employee Discounts/ppDisability benefits/ppLife Insurance/ppParental leave/ppTuition Reimbursement/ppThe Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations./ppTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations./ppYour Talent Acquisition Manager:/ppJonty Nimola/p/div
logistics team for seamless import order processing./ppReceives and processes customer inquiries for price quotes, product availability, sample, literature etc./ppCoordinates customer price requests, receipts and accuracy, customer quotations, system entry, and maintains data records for customer
transfer prices. Manages billing customers daily/monthly and keeping track of rebates and their processing./ppManages Terminal and Warehouse inventory orders, damages, aging, recommend adjustments to min-max inventory levels or location. Creates Purchase orders and transfer price files./ppCreates and is responsible for all customer account and inventory master data on SAP (addresses, contacts, proposal, info records, pricing, texts, vendor contracts, PO info records/ppResearch and works to resolve vendor and customer remittance differences and nonpayment of invoices with responsibility for monitoring and collecting open items (database and SAP transactions used to manage this) in consultation with AR./ppApplies problem solving skills to record, review, and resolve customer complaints working with all areas involved to create appropriate solutions and identification of root cause./ppWorks with regulatory matters and documentation requirements (certificate of analysis, labels, SDS) always ensuring compliance./ppCreates and provides customers, Sales, and Evonik colleagues order, inventory, and technical reports on request./ppProactively complies and operates within NAFTA and Evonik Corporation/ppResponsible Care and ISO procedures as well as relevant Segment PM Management procedures./ppPerforms a variety of duties to facilitate the flow of information to customers, sales, and various internal service groups, and is expected to cross train and back other Service
Support positions during periods of absence./ppMay participate in the training and orientation of new or temporary department personnel./ppThis is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or effort, associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other different tasks, be performed when circumstances change (e.g., emergencies, personnel changes, workload, rush jobs, or technological developments.)/ph2Requirements/h2pBachelors degree or equivalent work experience required/ppThree to five years inside customer support experience within the Chemical Industry strongly preferred./ppExcellent communication and decision-making skills./ppMust possess the ability to manage time vs. high volume workload/ppCandidate must be a self-starter, project a positive attitude, and be able to effectively function as part of a team and in individual situations/ppExperience in handling Import and Export orders, documents, and associated logistical movements/ppDemonstrated PC and CRM (customer relationship management) capability preferred; SAP use experience would be a plus/ppClear understanding of supply chain, logistics, sourcing, and regulatory functions preferred/ph2Compensation Details/h2pCompensation and benefits offered may vary depending on multiple individualized factors. This range represents a good faith estimate for this position. (Specific rate to be determined, but not limited to, geographic location, education, experience, knowledge, skills and abilities of applicant, internal equity, and alignment with market data)./ppPay Range: $60,700 - $108,000/ppEvonik offers a comprehensive benefit package, subject to plan eligibility, terms, and guidelines. Benefits included, but not limited to:/ppMedical, dental, and vision benefits/ppPaid time off plan/pp401(k) savings plan/ppHealth Savings Account (HSA)/ppFlexible Spending Accounts (FSAs)/ppEmployee Assistance Program/ppVoluntary Benefits and Employee Discounts/ppDisability benefits/ppLife Insurance/ppParental leave/ppTuition Reimbursement/ppThe Evonik Group adopts an Equal Employment Opportunity (EEO) approach. Candidates are assessed based on their educational qualifications, experience, job competencies and potential and shall not be discriminated against on the basis of race, ethnicity, age, gender, religion, nationality, disability or sexual orientation or other classifications protected by local, state, or provincial regulations./ppTo ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations./ppYour Talent Acquisition Manager:/ppJonty Nimola/p/div