Service BDC Agent - Beverly Hills BMW

divh2Service BDC Agent - Beverly Hills BMW/h2pAt Beverly Hills BMW, a Sonic Automotive family dealership, youll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; theyre committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc./ppThe Service BDC Associate is responsible for generating services appointments with customers that contact Beverly Hills BMW via the internet. The BDC Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs./ppSalary: $19/hour/ppDuties and Responsibilities:/pulliRespond to internet inquiries with courtesy, accuracy and professionalism./liliPromptly and accurately enter all customer inquiry data into the CRM./liliGenerate services appointments./liliConduct phone surveys to assess customer preferences and quality of experience./liliEffectively utilize lead management tools./liliCompile all necessary reports, forms and other documentation on a timely basis./liliCashier/liliPerform other job-related duties as assigned./liliExhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers./li/ulpExcellent verbal and written communication skills./ppStrong MS Office Suite computer skills./ppAbility to work independently and as part of a team in a fast paced environment./ppAbility to work in call center environment./ppStrong organizational and time management skills./ppAbility to read and comprehend rules, regulations, policies and procedures./ppWe offer a comprehensive benefit package, and a competitive compensation package./p/div