Call Center Agent (Panama)

divh2Call Center Agent/h2pThis is a remote position./ppThe Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs./ppDuties and Responsibilities:/pp1. Responsible for managing a whole lot of incoming and outgoing calls in the operations./pp2. Identify the needs of the client and find a solution to it./pp3. Answering inbound calls, converting them to leads, and later to towing jobs./ppWorking Conditions:/pp1. Remote/pp2. Shift-based

in a Call Center that works 24/7./pp3. Pacific Time Zone/ppRequirements:/pp1. Computer Specifications/ppMinimum Intel Specs/ppProcessor: Core i7 8th generation (and above)/ppCore i5 10th generation (and above)/ppRAM: Minimum of 12 GB/ppStorage: 128 GB SSD or higher/ppGraphics: 2 GB graphics memory/ppMinimum AMD Specs/ppProcessor: AMD Ryzen 5,7,9 (Minimum series 3600)/ppRAM: Minimum of 12 GB/ppStorage: 128 GB SSD or higher/ppGraphics: 2 GB graphics memory/ppMacintosh Specs/ppProcessor: Core i7/ i5 / M1/ M2/ppRAM: Minimum of 12 GB/ppStorage: 128 GB SSD or higher/ppGraphics: 2 GB graphics memory/pp2. Main Internet Speed Requirement/ppJitter: below 10ms/ppLatency: below 160ms/ppUpload: more than 25mbps/ppDownload more than 40 mbps/ppUsing internet speedtest: VoIP Speed Test | 8x8 // Aircalls VoIP Speed Test | Aircall // VoIP Speed Test: Check Your Network Reliability (getvoip.com)/pp3. Power Backup/ppA reliable power backup that could sustain a minimum of 8 hours (full shift)/ppExamples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)/pp4. Internet Backup (Secondary internet)/ppJitter: below 10ms/ppLatency: below 160ms/ppUpload: minimum of 25mbps/ppDownload: minimum of 25mbps/ppPower and Internet Backup is a MUST./p/div