divh2Warranty Resolution Specialist/h2pJoin us to create change and have an impact in homes around the world./ppAt Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living./ppCome join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together./ppThis position will be based in the Charlotte, NC HQ; hybrid work policy model./ppAll About the Role:/ppWe are looking for a Warranty Resolution Specialist to join our team. In this role, you will serve as the primary contact for sales and service teams to resolve warranty-related issues. Youll balance customer satisfaction with company policies by providing timely, accurate resolutions, documenting outcomes, and identifying trends for long-term improvement. This role is ideal for someone with experience in customer service or claims who thrives on problem-solving and cross-functional collaboration./ppKey Responsibilities:/pulliAct as the main point of contact for sales and service teams to resolve warranty concerns/liliCollaborate with internal teams to investigate and resolve warranty claims promptly/liliProvide claim resolutions that align with company policies while maintaining customer satisfaction/liliIdentify recurring warranty trends and recommend process improvements/liliMaintain accurate documentation of warranty cases and resolutions/liliEscalate and communicate high-priority issues to leadership for timely action/liliManage multiple priorities effectively in a fast-paced environment/li/ulpMinimum Qualifications:/pulliHigh school diploma or GED/lili2+ years of experience in customer service, warranty, or claims resolution./liliProficiency with Microsoft Office; experience with ticketing or case management software preferred./liliFamiliarity with warranty resolution processes and policies./li/ulpBenefits highlights:/pulliDiscounts on our award-winning Electrolux products and services/liliFamily-friendly benefits/liliInsurance policy plan/liliExtensive learning opportunities and flexible career path/li/ulpPlease be advised that we are unable to offer visa sponsorship for this position at this time./ppElectrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through stronghrsnorthamerica@electrolux.com/strong. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request./p/div