divh2Customer Service Representative/h2pReporting to the Business Administrator, Customer Service Representatives directly interface with customers and work to ensure customer requests for products and services are satisfied. Customer Service Reps perform the following major job functions:/polliOffer a consultative approach to meeting customer demands./liliEffectively manage accounts by ensuring requested products and/or services are provided within the desired delivery date./liliCoordinate internally and externally to place orders for each customer to meet customer needs/liliFollow-up to ensure the customers requests and overall safety needs are satisfied/li/olpEssential Responsibilities, includes but are not limited to:/pulliDevelops and maintains a functional knowledge of Company products and services/liliEnsure data integrity by maintaining an accurate account of customer interactions in a timely manner./liliDirect interaction and first point of contact with customers/liliUtilize all available resources to reach out to prospects and attempt to turn those prospects into customers/liliAnswer incoming phone calls/liliAddress customer needs and process Quotes and Orders promptly/liliExpedite all Distribution open Sales Orders/liliAssist in covering breaks, lunches, and vacations for the receptionist as needed/liliKeep updated client information/liliBuild relationships with customers and meet their needs in a timely manner/liliPractice courtesy in all dealings with co-workers and managers/liliPerform all other duties as assigned by the Customer Service Supervisor/li/ulpSAFER Competencies:/pulliSincere and Committed to Customer Service
Safety/liliAccurate and Productive to Support Quality/liliFearlessly Ethical, Fair and Consistent to ensure Organizational Integrity and Safety Compliance/liliEmpowered to support engaged growth by ensuring team collaboration, development and motivation/liliReady
Urgent Subject Matter Leader/li/ulpQualifications:/pulliMinimum High School Diploma required. Associates degree or higher preferred/liliThree plus years industrial inside sales/customer service experience managing external client accounts required OR safety equipment or services purchasing experience within the industrial safety or environmental industry./lili2+years in industrial outside sales preferred./liliProficient in the use of Microsoft Office (Word, Excel and Outlook)/liliTwo plus years ERP experience required. Knowledge of NAVISION a plus/liliInside Sales/Customer Service experience within the safety industry highly preferred/liliExperience selling mill supply/metal tools preferred./liliStrong computer skills and understanding of spreadsheets/liliSelf-motivated and comfortable working with little to no direction/liliExcellent interpersonal communication skills/liliWillingness to travel a must./li/ulpPhysical Demands:/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./ppReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliWhile performing the duties of this job, the employee is required to be in a stationary position over 90% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The person will constantly operate a computer, speak over the phone, utilize a keyboard and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to converse verbally to exchange accurate information. Must be able to visually scan documents in detail to detect and identify needs. The employee must occasionally lift and/or move up to 10 pounds./liliThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./li/ulpPosition Type/Expected Hours of Work:/ppThis is a full-time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5pm. Overtime or weekend hours may be needed./ppEqual Opportunity Employment:/ppWe are committed to providing equal employment opportunities. We recognize each individuals potential to offer significant contributions to our organizations growth and stability./ppE-Verify:/ppThis Employer participates in E-Verify./p/div
Safety/liliAccurate and Productive to Support Quality/liliFearlessly Ethical, Fair and Consistent to ensure Organizational Integrity and Safety Compliance/liliEmpowered to support engaged growth by ensuring team collaboration, development and motivation/liliReady
Urgent Subject Matter Leader/li/ulpQualifications:/pulliMinimum High School Diploma required. Associates degree or higher preferred/liliThree plus years industrial inside sales/customer service experience managing external client accounts required OR safety equipment or services purchasing experience within the industrial safety or environmental industry./lili2+years in industrial outside sales preferred./liliProficient in the use of Microsoft Office (Word, Excel and Outlook)/liliTwo plus years ERP experience required. Knowledge of NAVISION a plus/liliInside Sales/Customer Service experience within the safety industry highly preferred/liliExperience selling mill supply/metal tools preferred./liliStrong computer skills and understanding of spreadsheets/liliSelf-motivated and comfortable working with little to no direction/liliExcellent interpersonal communication skills/liliWillingness to travel a must./li/ulpPhysical Demands:/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./ppReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./pulliWhile performing the duties of this job, the employee is required to be in a stationary position over 90% of the time. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The person will constantly operate a computer, speak over the phone, utilize a keyboard and other office productivity machinery, such as a calculator, copy machine, and computer printer. Must be able to converse verbally to exchange accurate information. Must be able to visually scan documents in detail to detect and identify needs. The employee must occasionally lift and/or move up to 10 pounds./liliThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines./li/ulpPosition Type/Expected Hours of Work:/ppThis is a full-time, direct hire position. Hours of operation are Monday through Friday, 8:00 am to 5pm. Overtime or weekend hours may be needed./ppEqual Opportunity Employment:/ppWe are committed to providing equal employment opportunities. We recognize each individuals potential to offer significant contributions to our organizations growth and stability./ppE-Verify:/ppThis Employer participates in E-Verify./p/div