Associate Account Manager
The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible for making outbound calls and receiving inbound calls to retain business with Republic Services' smaller, less complex commercial and industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products. Principal Responsibilities: Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. Responds to all cancellation requests in alignment with the established escalation policy. Proactively communicates with or responds to customers in support of company pricing initiatives. Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. Responsible for capturing customer emails, minimizing rate restrictions and customer credits. Increases customer penetration by selling full suite of Republic Services products. Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. Performs other job-related duties as assigned. Preferred Qualifications: Waste or transportation industry experience. Minimum Qualifications: High school diploma or G.E.D. (Required) 0 - 2 years of customer service experience. (Required) Pay Range: The pay range for this position is $22.40 to $30.80 which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired. Rewarding Compensation and Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. RECENT RECOGNITION + Barron's 100 Most Sustainable Companies + CDP Discloser + Dow Jones Sustainability Indices + Ethisphere's World's Most Ethical Companies + Fortune World's Most Admired Companies + Great Place to Work + Sustainability Yearbook S&P Global
The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The Associate Account Manager is responsible for making outbound calls and receiving inbound calls to retain business with Republic Services' smaller, less complex commercial and industrial customers; and increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products. Principal Responsibilities: Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis Develops and maintains a thorough knowledge of the Company's available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. Responds to all cancellation requests in alignment with the established escalation policy. Proactively communicates with or responds to customers in support of company pricing initiatives. Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. Responsible for capturing customer emails, minimizing rate restrictions and customer credits. Increases customer penetration by selling full suite of Republic Services products. Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. Performs other job-related duties as assigned. Preferred Qualifications: Waste or transportation industry experience. Minimum Qualifications: High school diploma or G.E.D. (Required) 0 - 2 years of customer service experience. (Required) Pay Range: The pay range for this position is $22.40 to $30.80 which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired. Rewarding Compensation and Benefits Eligible employees can elect to participate in: Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short- and long-term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. 401(k) plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO) EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. STRATEGY Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation. RECENT RECOGNITION + Barron's 100 Most Sustainable Companies + CDP Discloser + Dow Jones Sustainability Indices + Ethisphere's World's Most Ethical Companies + Fortune World's Most Admired Companies + Great Place to Work + Sustainability Yearbook S&P Global