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Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdales like no other Manager, Strategy, Digital, Customer Experience, Behavioral, Store, Retail, Business Services\n","descriptionText","Sr. Manager, Customer Strategy, Stores and Digital Bloomingdale's Marketing & Communications About Bloomingdales makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdales like no other Manager, Strategy, Digital, Customer Experience, Behavioral, Store, Retail, Business Services","shortDescription","About Bloomingdales makes fashion personal and fun, aspirational yet approachable. 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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie's—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

As the Senior Manager, Customer Strategy - Stores & Digital at Bloomingdale's, you will serve as the lead insights and customer strategy partner to our Store and Digital (COM) leadership teams. Your role is focused on deeply understanding customer sentiment—connecting NPS feedback, behavioral data, and operational results to identify the biggest opportunities to improve the customer experience and drive business performance.

You will lead efforts to translate feedback into actionable strategies, partnering cross-functionally to address friction points across the in-store and digital journeys. You\\'ll also oversee market-level research to identify where we have the greatest customer opportunity, helping guide customer-led decisions about store location and format strategy. You are the translator of the customer voice—turning insight into action and partnering with teams across the business to drive meaningful, measurable outcomes.

Key Responsibilities

Customer Strategy & Experience Innovation

Serve as the lead customer insights partner to Store and Digital leadership to drive short- and long-term customer growth strategies.

Translate company themes from feedback, behavioral data, and market analysis into business recommendations and strategic priorities.

Define future-state customer experience themes rooted in friction-point analysis, customer journeys, and unmet needs.

Collaborate with cross-functional partners (e.g., CX, Product, UX, Store Ops) to drive improvements aligned to customer opportunity.

Behavioral Insights & Impact

Synthesize NPS, behavioral, and purchase data to identify high-impact customer segments and opportunity areas.

Identify and size opportunities to retain and grow customer value, incorporating KPIs.

Provide behavioral insights related to digital usage (e.g., site search, cart abandonment) and in-store behaviors to surface actionable themes.

Insight Communication & Influence

Create compelling narratives rooted in customer insights-focused on the \"what,\" \"so what,\" and \"now what.\"

Influence prioritization decisions by sharing insight in business forums, strategy sessions, and cross-functional reviews.

Build tools and frameworks that elevate insight from \"feedback\" to \"actionable direction.\"

Partner Collaboration & Feedback Integration

Monitor NPS themes in partnership with the Manager, Research & VOC Programs, and advise on areas for escalation or strategic response.

Support evolution of customer feedback tools and usability in partnership with the VOC Manager.

Guide application of insights from Mystery Shop and Problems-to-Profit programs into Store and Digital strategies.

Skills You Will Need

Trend Analysis and Research:

Proficient in identifying, studying, and communicating macro trends, consumer behavior shifts, cultural influences, past and future zeitgeist impacts, and emerging style trends.

Data Analytics:

Experience in utilizing data analytic tools to convert information into commercial ideas and the ability to read, assess, and organize data and opportunities.

Creative Presentation:

Proficient in creating or collaborating on highly visual presentations and videos, with experience in Adobe Creative Suite, Excel, Word, PowerPoint, and presentation software like XD, Figma, and Canva.

Communication and Collaboration:

Excellent written and verbal communication skills, strong research and copywriting skills, and the ability to effectively collaborate with cross-functional teams, including Design, Merchant, and Vendor Partners.

Project Management:

Ability to manage multiple workstreams, prioritize based on business needs, and make decisions independently while working under general direction.

Customer Focus and Storytelling:

Relentless customer focus, strong ability to influence, tell compelling stories, and gain trust to implement new ideas, supporting enterprise-wide storytelling and big-idea moments.

Technical Proficiency:

Quick adopter of new technology and generative AI tools, proficient in Adobe Creative Suite, Excel, Word, PowerPoint, and presentation software like XD, Figma, and Canva.

Leadership and Ownership:

Focus on building relationship and ownership skills as an emerging leader, supporting trend strategy, vision, and fashion application for Bloomingdale\\'s and individual areas of focus.

Qualifications

6-8 years of experience in customer insights, strategy, or experience design, ideally in a retail, digital, or omnichannel business.

Strong experience with customer feedback platforms (e.g., Medallia), behavioral analytics, and translating insights into commercial impact.

Proven ability to connect qualitative and quantitative insights to business performance.

Skilled in storytelling and executive communication, with the ability to influence across multiple levels and teams.

Experience conducting market-level research and identifying customer-led growth opportunities is a plus.

Note: This job description is not all-inclusive; Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc.: including Macy's, Bloomingdale's, and Bluemercury: is an equal opportunity employer, committed to a diverse and inclusive work environment.

#J-18808-Ljbffr\n","About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to m...","New York, New York, us, 10261",["B","2364250286"],"8 days ago","/jobs/2364250286-sr-manager-customer-strategy-stores-and-digital","/jobs?location=New+York%2C+New+York%2C+us%2C+10261",{"_426":425,"_430":519,"_449":450,"_441":520,"_240":521,"_437":522,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":513,"_422":523,"_452":524,"_427":118,"_473":515,"_457":525,"_475":433,"_476":513,"_478":526,"_480":517,"_482":483},["D",1769792400000],"Bloomingdale's Inc.","Sr. Manager, Customer Strategy, Stores and Digital

Long Island City, NY, United States\nJob Description

About\nBloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.\nJob

Overview\nAs the Senior Manager, Customer Strategy - Stores & DigitalatBloomingdale’s ,

you will serve as the lead insights and customer strategy partner to our Store and Digital (COM) leadership teams. Your role is focused on deeply understanding customer sentiment—connecting NPS feedback, behavioral data, and operational results to identify the biggest opportunities to improve the customer experience and drive business performance.\nYou will lead efforts to translate feedback into actionable strategies, partnering cross-functionally to address friction points across the in-store and digital journeys. You’ll also oversee market-level research to identify where we have the greatest customer opportunity, helping guide customer-led decisions about store location and format strategy. You are the translator of the customer voice—turning insight into action and partnering with teams across the business to drive meaningful, measurable outcomes.\nKey Responsibilities\nCustomer Strategy & Experience Innovation\nServe as the lead customer insights partner to Store and Digital leadership to drive short- and long-term customer growth strategies.\nTranslate company themes from feedback, behavioral data, and market analysis into business recommendations and strategic priorities.\nDefine future-state customer experience themes rooted in friction-point analysis, customer journeys, and unmet needs.\nCollaborate with cross-functional partners (e.g., CX, Product, UX, Store Ops) to drive improvements aligned to customer opportunity.\nBehavioral Insights & Impact\nSynthesize NPS, behavioral, and purchase data to identify high-impact customer segments and opportunity areas.\nIdentify and size opportunities to retain and grow customer value, incorporating KPIs.\nProvide behavioral insights related to digital usage (e.g., site search, cart abandonment) and in-store behaviors to surface actionable themes.\nInsight Communication & Influence\nCreate compelling narratives rooted in customer insights—focused on the “what,” “so what,” and “now what.”\nInfluence prioritization decisions by sharing insight in business forums, strategy sessions, and cross-functional reviews.\nBuild tools and frameworks that elevate insight from “feedback” to “actionable direction.”\nMonitor NPS themes in partnership with the Manager, Research & VOC Programs, and advise on areas for escalation or strategic response.\nSupport evolution of customer feedback tools and usability in partnership with the VOC Manager.\nGuide application of insights from Mystery Shop and Problems-to-Profit programs into Store and Digital strategies.\nSkills You Will Need\nTrend Analysis and Research: Proficient in identifying, studying, and communicating macro trends, consumer behavior shifts, cultural influences, past and future zeitgeist impacts, and emerging style trends.\nData Analytics:

Experience in utilizing data analytic tools to convert information into commercial ideas and the ability to read, assess, and organize data and opportunities.\nCreative Presentation: Proficient in creating or collaborating on highly visual presentations and videos, with experience in Adobe Creative Suite, Excel, Word, PowerPoint, and presentation software like XD, Figma, and Canva.\nCommunication and Collaboration: Excellent written and verbal communication skills, strong research and copywriting skills, and the ability to effectively collaborate with cross-functional teams, including Design, Merchant, and Vendor Partners.\nProject Management:

Ability to manage multiple workstreams, prioritize based on business needs, and make decisions independently while working under general direction.\nCustomer Focus and Storytelling: Relentless customer focus, strong ability to influence, tell compelling stories, and gain trust to implement new ideas, supporting enterprise-wide storytelling and big-idea moments.\nTechnical Proficiency: Quick adopter of new technology and generative AI tools, proficient in Adobe Suite, Excel, Word, PowerPoint, and presentation software like XD, Figma, and Canva.\nLeadership and Ownership : Focus on building relationship and ownership skills as an emerging leader, supporting trend strategy, vision, and fashion application for Bloomingdale’s and individual areas of focus.\nQualifications\n6–8 years of experience in customer insights, strategy, or experience design, ideally in a retail, digital, or omnichannel business.\nStrong experience with customer feedback platforms (e.g., Medallia), behavioral analytics, and translating insights into commercial impact.\nProven ability to connect qualitative and quantitative insights to business performance.\nSkilled in storytelling and executive communication, with the ability to influence across multiple levels and teams.\nExperience conducting market-level research and identifying customer-led growth opportunities is a plus.\nThis job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc.: including Macy’s, Bloomingdale’s, and Bluemercury: is an equal opportunity employer, committed to a diverse and inclusive work environment.\nJob Info

Job Identification 84477\nJob Category Digital\nPosting Date 01/27/2026, 07:00 PM\nJob Schedule Full time\nLocations 28-07 Jackson Avenue, Long Island City, NY, 11101, US\nAdditional Information * based on job, location, and schedule

#J-18808-Ljbffr\n","Sr. Manager, Customer Strategy, Stores and Digital

Long Island City, NY, United States\nJob Description

About\nBloomingdale’s makes...",["B","2364285663"],"Work at Bloomingdale's Inc.","/jobs/2364285663-sr-manager-customer-strategy-stores-and-digital","/jobs?keyword=Bloomingdale%27s+Inc.",{"_426":425,"_430":528,"_449":450,"_441":442,"_240":529,"_437":530,"_424":425,"_111":531,"_428":191,"_429":191,"_451":450,"_439":532,"_422":533,"_452":453,"_427":127,"_473":534,"_457":535,"_475":531,"_476":532,"_478":479,"_480":536,"_482":537},["D",1770426000000],"Job Title

Bloomingdale's Cosmetic's Floor Counter Manager\nJob Benefits

Day-1 medical, dental, vision benefits for eligible colleagues. Competitive pay. Paid time off. Flexible holiday time-off & flexible scheduling. Instant access to earned wages with PayActiv. Enhanced benefits: pet, home & auto insurance & more. 401(k) plan options available. Bonus earning opportunities. Growth potential opportunities. Employee discount at Bloomingdale's & Macy's stores.\nAbout

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.\nJob Overview

The Bloomingdale's Cosmetic's floor is known as the heart of the store and the energy is felt the minute customers walk through our doors. The Bloomingdale's Counter Manager develops and supervises a team of highly productive Beauty Advisors capable of providing excellent service and selling totality of our assortment both in store and on-line.\nThe Counter Manager leads the team's primary focus of building and maintaining client relationships, offering outstanding service and product knowledge, while maintaining compelling merchandise presentation. The Counter Manager ensures Beauty Advisors are welcoming, friendly, and engaged; keeping productivity high and excitement alive on the sales floor and always putting the needs of the customer first.\nEssential Functions

Create an in-store easy, seamless and fun experience allowing you to build and cultivate customer relationships\nDrive sales with in-store and online clients by embracing and being proficient with technology\nParticipate in the merchandising and operational requirements of the role\nQualifications and Competencies

High school diploma or equivalent required\n3-5 years related experience\nAbility to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals\nAbility to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays\nPhysical Requirements

Position requires prolonged periods of standing/walking around store or department\nMay involve reaching, crouching, kneeling, stooping and color vision\nFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions\nFrequently lift/move up to 25lbs\nJob Identification REQ_705374\nJob Category Stores\nLocations 630 Old Country Road, Garden City, NY, 11530, US

","Job Title

Bloomingdale's Cosmetic's Floor Counter Manager\nJob Benefits

Day-1 medical, dental, vision benefits for eligible collea...","Cosmetics Counter Manager - Clinique, Full Time - Roosevelt Field","Garden City, New York, United States, 11530",["B","2467345170"],"17 hours ago","/jobs/2467345170-cosmetics-counter-manager-clinique-full-time-roosevelt-field","/jobs?location=Garden+City%2C+New+York%2C+United+States%2C+11530","/jobs?keyword=Cosmetics+Counter+Manager+-+Clinique%2C+Full+Time+-+Roosevelt+Field",{"_426":425,"_430":539,"_449":450,"_441":442,"_240":540,"_437":512,"_424":425,"_111":541,"_428":191,"_429":191,"_451":450,"_439":513,"_422":542,"_452":453,"_427":118,"_473":543,"_457":544,"_475":541,"_476":513,"_478":479,"_480":517,"_482":545},["D",1769594400000],"About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.\nJob Overview

The Specialist, Brand Partnerships is an integral participant in leading Bloomingdale's Integrated Marketing campaigns and external partnerships to drive brand awareness and customer acquisition. The Specialist will be actively involved in the strategic planning, communication and analysis of Integrated Marketing campaigns. The Specialist will work closely with peers and leaders to identify strategic partners to integrate into and sponsor major Bloomingdale's campaigns and initiatives. Writing and collaboration skills are critical in this role.\nEssential Functions

Drafts partnership and campaign support materials including pitch decks, marketing briefs, and recaps\nEngage in ideation of concept and development of 3rd party partnerships to creative and marketing teams\nTraffics all creative elements with external partners, following Bloomingdale's approval process\nActs as a liaison with the Legal Office on all contracts related to brand partnerships and activations\nFacilitates ongoing communication and coordination with partners to ensure that contractual agreements are upheld by Bloomingdale's and our partners\nAssists in the planning and execution of impactful and experiential in-store activations to support major campaigns and initiatives\nQualifications and Competencies

Bachelor's Degree from a 4-year college or university\n3-5 years direct experience\nPractices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner\nExcellent leadership, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels\nAbility to think creatively, strategically and technically. Proficient in Microsoft Office and Adobe Suite\nAbility to work a flexible schedule based on department and Company needs\nPhysical Requirements

Requires prolonged periods of sitting, with occasional standing\nOccasionally requires walking, bending, reaching, hearing and talking\nContinuous use of computers and other office equipment\nFrequently lift/move up to 25 lbs.\nThis job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

#J-18808-Ljbffr\n","Bloomingdale's Brand Partnerships Specialist",["B","2326489034"],"10 days ago","/jobs/2326489034-bloomingdales-brand-partnerships-specialist","/jobs?keyword=Bloomingdale%27s+Brand+Partnerships+Specialist",{"_426":425,"_430":547,"_449":450,"_441":442,"_240":548,"_437":549,"_424":425,"_111":550,"_428":191,"_429":191,"_451":450,"_439":532,"_422":551,"_452":453,"_427":127,"_473":534,"_457":552,"_475":553,"_476":532,"_478":479,"_480":536,"_482":554},["D",1770426000000],"Bloomingdale's Sales Professional

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.\nA Bloomingdale's Sales Professional primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent and product knowledge proficiency, they establish and cultivate long term client relationships both in store and online. As a Sales Professional, they deliver the Bloomingdale's customer experience through the art of conversation; always being welcoming, engaging and inquisitive; creating that human connection that our customers are seeking when shopping in our stores. Sales Professionals are responsible for actively circulating the sales floor, determining the customer's needs, sharing the benefits of our Loyalty programs and supporting the shopping experience from start to finish. The Bloomingdale's Sales Professional must also deliver operational excellence by leveraging our fulfillment system, merchandise to sell standards, floor and fitting room upkeep.\nJob Essentials:\nCreate an in-store and online easy, seamless and fun experience; building and cultivating customer relationships\nDrive sales with in-store and online clients by embracing and being proficient with technology\nParticipate in the merchandising and operational requirements of the role\nQualifications and Competencies:\nHigh School Diploma or equivalent required\nPractices open and continuous communication, values keeping others informed, effectively presenting information in a clear, concise manner\nExcellent interpersonal skills, with the ability to work across functional lines and at many levels\nAbility to think creatively and strategically to satisfy customer needs\nAbility to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals\nAbility to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays\nEssential Physical Requirements:\nPosition requires prolonged periods of standing/walking around store or department\nMay involve reaching, crouching, kneeling, stooping and color vision\nFrequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions\nFrequently lift/move up to 25lbs\nThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.\nJob Identification REQ_674199\nJob Category Stores\nLocations 630 Old Country Road, Garden City, NY, 11530, US

","Bloomingdale's Sales Professional

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide an...","Commission Sales Associate - Womens Shoes, Part Time - Roosevelt Field",["B","2467345370"],"/jobs/2467345370-commission-sales-associate-womens-shoes-part-time-roosevelt-field","Commission Sales Associate - Womens Shoes, Part Time - Roosevelt ...","/jobs?keyword=Commission+Sales+Associate+-+Womens+Shoes%2C+Part+Time+-+Roosevelt+...","actionData","errors"]