divh2Deployment Strategist/h2pWere looking for a Deployment Strategist to lead complex SaaS implementations and customer onboardings for government partners across the country. In this role, youll be the primary driver of successful launches
owning the end-to-end implementation journey from kickoff through go-live and beyond. Youll work closely with customer stakeholders while partnering deeply with Engineering, Product, and Design (EPD) to ensure our platform is configured, adopted, and scaled effectively./ppThis role sits at the intersection of implementation, product execution, and technical problem-solving. Its ideal for someone who has led enterprise or mid-market SaaS deployments, thrives in ambiguity, and enjoys translating real-world customer needs into durable product and process improvements./ph2Who You Are/h2ullipYouve led complex SaaS implementations or onboardings, acting as the quarterback for customers during high-stakes launches./p/lilipYoure comfortable owning both strategy and execution - defining rollout plans, configuring systems, and jumping in to solve problems hands-on./p/lilipYou can move fluently between technical details and business context, whether that means mapping data flows, explaining workflows, or aligning non-technical stakeholders./p/lilipYou think beyond go-live, with a strong point of view on adoption, change management, and long-term customer success./p/lilipYou bring structure to messy, ambiguous environments and enjoy building repeatable processes from scratch./p/lilipYoure motivated by mission-driven work and believe modern software can meaningfully improve how public institutions serve communities./p/li/ulh2What Youll Do/h2ullipLead end-to-end implementations: Own the full deployment lifecycle
discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support./p/lilipDrive successful customer onboardings: Partner with customers to ensure strong adoption, clear workflows, and operational readiness at launch./p/lilipTranslate customer needs into product insights: Capture patterns, edge cases, and feedback from implementations and turn them into actionable input for Product and Engineering./p/lilipUnblock technical and operational challenges: Work cross-functionally with EPD, Sales, and Support to troubleshoot issues, clarify requirements, and keep launches on track./p/lilipOperate with urgency and empathy: Whether debugging a configuration issue or creating training materials, youll do what it takes to support customers during critical moments./p/lilipBuild scalable implementation systems: Contribute to playbooks, templates, internal tools, and documentation that make deployments faster, more predictable, and easier to scale./p/lilipAct as a trusted advisor: Guide public sector partners through change, helping them modernize workflows and rethink how services are delivered./p/li/ulh2What You Bring/h2ullip3+ years of experience in SaaS implementation, onboarding, solutions engineering, customer success, or product-adjacent roles (e.g., Implementation Consultant, Solutions Architect, Technical PM)./p/lilipA proven track record of leading multi-stakeholder software rollouts, ideally in enterprise, public sector, healthcare, or other complex environments./p/lilipTechnical fluency - comfortable working with APIs, data models, system configurations, or integrations (hands-on experience is a strong plus)./p/lilipExperience translating customer requirements into implementation plans, technical workflows, or product requirements./p/lilipStrong communication skills across a wide range of audiences, from frontline users to executive stakeholders./p/lilipFamiliarity with project management and delivery tools (e.g., Jira, Linear, Asana, Monday)./p/lilipA bias toward action, ownership, and continuous improvement./p/lilipA builders mindset, with excitement for improving internal processes, tooling, and documentation as the company scales./p/li/ulpBase Salary is $100k - $150k/ph2At Kaizen, we believe that great work starts with taking great care of our people./h2pWere building something meaningful, and that starts with a culture where people genuinely love to work. Heres how we support you - in and out of the workplace:/ppComprehensive Health Coverage/ppWe offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option/ppDental, Vision
Financial Wellness/ppYoure covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:/pullipFlexible Spending Accounts (FSA
Dependent Care FSA)/p/lilip$100,000 in fully paid life insurance/p/lilip401(k) access through Guideline/p/li/ulpParental Leave That Supports Families/ppBecause time with your growing family matters./pullip16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents/p/li/ulpEveryday Support
Flexibility/pullip$50/month toward your commute/p/lilipOne-time setup stipend (up to $750) for your home or NYC office/p/lilip$100/month for wellness or productivity/p/li/ulpPerks That Make Life Better/pullip$250/year for recreation - because fun matters/p/lilip$500/year for professional development - because growth does too/p/lilipExpensed lunch three days a week when youre in the office/p/lilipCompany-provided laptop/p/li/ulpTime Off to Recharge/pullipUnlimited PTO/p/lilipAll federal holidays off/p/lilipA company-wide winter break during the week of Christmas/p/li/ulpKaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization. If you need assistance or an accommodation due to a disability, please email us at careers@kaizenlabs.co. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process./p/div
owning the end-to-end implementation journey from kickoff through go-live and beyond. Youll work closely with customer stakeholders while partnering deeply with Engineering, Product, and Design (EPD) to ensure our platform is configured, adopted, and scaled effectively./ppThis role sits at the intersection of implementation, product execution, and technical problem-solving. Its ideal for someone who has led enterprise or mid-market SaaS deployments, thrives in ambiguity, and enjoys translating real-world customer needs into durable product and process improvements./ph2Who You Are/h2ullipYouve led complex SaaS implementations or onboardings, acting as the quarterback for customers during high-stakes launches./p/lilipYoure comfortable owning both strategy and execution - defining rollout plans, configuring systems, and jumping in to solve problems hands-on./p/lilipYou can move fluently between technical details and business context, whether that means mapping data flows, explaining workflows, or aligning non-technical stakeholders./p/lilipYou think beyond go-live, with a strong point of view on adoption, change management, and long-term customer success./p/lilipYou bring structure to messy, ambiguous environments and enjoy building repeatable processes from scratch./p/lilipYoure motivated by mission-driven work and believe modern software can meaningfully improve how public institutions serve communities./p/li/ulh2What Youll Do/h2ullipLead end-to-end implementations: Own the full deployment lifecycle
discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support./p/lilipDrive successful customer onboardings: Partner with customers to ensure strong adoption, clear workflows, and operational readiness at launch./p/lilipTranslate customer needs into product insights: Capture patterns, edge cases, and feedback from implementations and turn them into actionable input for Product and Engineering./p/lilipUnblock technical and operational challenges: Work cross-functionally with EPD, Sales, and Support to troubleshoot issues, clarify requirements, and keep launches on track./p/lilipOperate with urgency and empathy: Whether debugging a configuration issue or creating training materials, youll do what it takes to support customers during critical moments./p/lilipBuild scalable implementation systems: Contribute to playbooks, templates, internal tools, and documentation that make deployments faster, more predictable, and easier to scale./p/lilipAct as a trusted advisor: Guide public sector partners through change, helping them modernize workflows and rethink how services are delivered./p/li/ulh2What You Bring/h2ullip3+ years of experience in SaaS implementation, onboarding, solutions engineering, customer success, or product-adjacent roles (e.g., Implementation Consultant, Solutions Architect, Technical PM)./p/lilipA proven track record of leading multi-stakeholder software rollouts, ideally in enterprise, public sector, healthcare, or other complex environments./p/lilipTechnical fluency - comfortable working with APIs, data models, system configurations, or integrations (hands-on experience is a strong plus)./p/lilipExperience translating customer requirements into implementation plans, technical workflows, or product requirements./p/lilipStrong communication skills across a wide range of audiences, from frontline users to executive stakeholders./p/lilipFamiliarity with project management and delivery tools (e.g., Jira, Linear, Asana, Monday)./p/lilipA bias toward action, ownership, and continuous improvement./p/lilipA builders mindset, with excitement for improving internal processes, tooling, and documentation as the company scales./p/li/ulpBase Salary is $100k - $150k/ph2At Kaizen, we believe that great work starts with taking great care of our people./h2pWere building something meaningful, and that starts with a culture where people genuinely love to work. Heres how we support you - in and out of the workplace:/ppComprehensive Health Coverage/ppWe offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option/ppDental, Vision
Financial Wellness/ppYoure covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:/pullipFlexible Spending Accounts (FSA
Dependent Care FSA)/p/lilip$100,000 in fully paid life insurance/p/lilip401(k) access through Guideline/p/li/ulpParental Leave That Supports Families/ppBecause time with your growing family matters./pullip16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents/p/li/ulpEveryday Support
Flexibility/pullip$50/month toward your commute/p/lilipOne-time setup stipend (up to $750) for your home or NYC office/p/lilip$100/month for wellness or productivity/p/li/ulpPerks That Make Life Better/pullip$250/year for recreation - because fun matters/p/lilip$500/year for professional development - because growth does too/p/lilipExpensed lunch three days a week when youre in the office/p/lilipCompany-provided laptop/p/li/ulpTime Off to Recharge/pullipUnlimited PTO/p/lilipAll federal holidays off/p/lilipA company-wide winter break during the week of Christmas/p/li/ulpKaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization. If you need assistance or an accommodation due to a disability, please email us at careers@kaizenlabs.co. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process./p/div