divh2Customer Support Representative (Hybrid)/h2pLocation: Toledo, OH Work Type: Hybrid
In Office: Tuesday, Wednesday, and Thursdays
After training (Required to attend ~ 4-week instructor led training Monday through Friday in the office) Shift: Full-time hours are normally 40 hours per week. Must be able to work between 8am
6pm, no exceptions Pay: $18/hr. Duration: 3-month contract, can be extended to 2 years, depending on performance. Interview: 1st
Prescreen Video / Phone Screen, 2nd
Panel Video interview/ppCandidates should have the following skills and education:/pulliHigh School Diploma or equivalent/liliPrior customer facing role or call center experience desired/liliCustomer and team focused/liliExcellent verbal and written communication skills/liliAble to work in multiple internet based systems/li/ulpPosition will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)/ppInterview (Must have access to internet and email) 1st
Pre screen Video/ Phone Screen 2nd
Panel Video interview/ppPosition specifics: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules./ppThis role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and Owens Corning will supply equipment to complete successful work from home environment./ppPurpose of the job: The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Cornings products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Cornings standards./ppJob responsibilities:/pulliProvide quality service to internal and external customers./liliHandle incoming customer calls, emails and web inquiries regarding Owens Cornings products and warranties/liliEnsure a timely and professional response/liliEnter all relevant information regarding inquiries into Owens Cornings system/liliProvide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information/liliAdvise customers on newly available products and programs to promote the OC brand and drive overall sales/liliFollow up with customers as requested/li/ulpMetrics:/pulliCall quality score/liliCustomer feedback/liliInformation accuracy/liliAdherence to schedule/liliAttendance/li/ulpJob requirements:/ppMinimum qualifications:/pulliHigh School diploma or equivalent (Associates or Bachelors Degree preferred)/liliAt least one year work experience in a customer facing environment/li/ulpExperience:/pulliBuilding materials experience desireable/lili1-3 years prior customer service experience/liliPrior experience working in a team environment/liliDemonstrated ability to work independently/li/ulpKnowledge, skills
abilities:/pulliStrong oral and written communication skills/liliProficient typing skills/liliGeneral business acumen/liliProficient working knowledge of the MS Office Suite including Outlook, Word, and Excel/liliCapable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments/liliStrong team building, customer service, planning and organizing skills/liliHigh attention to detail with the ability to handle multiple priorities/liliAbility to excel in a fast paced and ever-changing work environment/liliEnsures personal accountability/liliQuickly learns and adapts to change/liliInquisitive and curious/li/ul/div
In Office: Tuesday, Wednesday, and Thursdays
After training (Required to attend ~ 4-week instructor led training Monday through Friday in the office) Shift: Full-time hours are normally 40 hours per week. Must be able to work between 8am
6pm, no exceptions Pay: $18/hr. Duration: 3-month contract, can be extended to 2 years, depending on performance. Interview: 1st
Prescreen Video / Phone Screen, 2nd
Panel Video interview/ppCandidates should have the following skills and education:/pulliHigh School Diploma or equivalent/liliPrior customer facing role or call center experience desired/liliCustomer and team focused/liliExcellent verbal and written communication skills/liliAble to work in multiple internet based systems/li/ulpPosition will answer emails, chats and calls from 1-800- GET PINK (Roofing, and General Services)/ppInterview (Must have access to internet and email) 1st
Pre screen Video/ Phone Screen 2nd
Panel Video interview/ppPosition specifics: This is a full-time position (approximately 8 hours a day) between the hours of 8am-6pm, Monday through Friday. Opportunities exist to work over-time based on business need. Schedules will fluctuate within this time frame based on business demand. Qualified candidates must be flexible and available to work slightly varying schedules./ppThis role operates as a hybrid schedule. The expectation is Tuesday, Wednesday and Thursdays will be in office and Monday and Friday are remote. Must have reliable internet and Owens Corning will supply equipment to complete successful work from home environment./ppPurpose of the job: The call center agent is the first point of contact to address direct and indirect customer inquiries, regarding Owens Cornings products and services. The Agent is responsible for ensuring that all questions are handled in a professional and mutually beneficial manner and in accordance with Owens Cornings standards./ppJob responsibilities:/pulliProvide quality service to internal and external customers./liliHandle incoming customer calls, emails and web inquiries regarding Owens Cornings products and warranties/liliEnsure a timely and professional response/liliEnter all relevant information regarding inquiries into Owens Cornings system/liliProvide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information/liliAdvise customers on newly available products and programs to promote the OC brand and drive overall sales/liliFollow up with customers as requested/li/ulpMetrics:/pulliCall quality score/liliCustomer feedback/liliInformation accuracy/liliAdherence to schedule/liliAttendance/li/ulpJob requirements:/ppMinimum qualifications:/pulliHigh School diploma or equivalent (Associates or Bachelors Degree preferred)/liliAt least one year work experience in a customer facing environment/li/ulpExperience:/pulliBuilding materials experience desireable/lili1-3 years prior customer service experience/liliPrior experience working in a team environment/liliDemonstrated ability to work independently/li/ulpKnowledge, skills
abilities:/pulliStrong oral and written communication skills/liliProficient typing skills/liliGeneral business acumen/liliProficient working knowledge of the MS Office Suite including Outlook, Word, and Excel/liliCapable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments/liliStrong team building, customer service, planning and organizing skills/liliHigh attention to detail with the ability to handle multiple priorities/liliAbility to excel in a fast paced and ever-changing work environment/liliEnsures personal accountability/liliQuickly learns and adapts to change/liliInquisitive and curious/li/ul/div