Color Curl Concierge Cosmoprof 87036

divh2Color Curl Concierge/h2pThe Color Curl Concierge is our steward to the industry demonstrating our dominance in all things color related and in talent development, technical, business and selling skills. The Concierge maximizes sales by maintaining and expanding (opening new doors) a customer base through market analysis, selling approved beauty products, introducing new products and concepts, providing customer service, conducting product education in store and virtual. Offering color curl/texture consulting services to professional beauty salons, barbers, spas, schools and licensed cosmetologists./ppstrongPrimary Duties:/strong/ppstrongGrow Yourself/strong/pullistrong15%:/strong Dominate the industry in talent development, technical and selling skills./liliPassionate desire to learn and grow. Striving for continuous improvement while owning personal development and growing techniques to generate new customers./liliSchedule, prepare and follow through on business development days to increase product knowledge and develop professional vendor and customer relationships./liliRemain agile to changes in the market while building industry knowledge and intuition to be able to be nimble in order to react to a competitive market./liliBe the Category expert in Color Curl/Texture, sharing information with team and customers./liliCreate an organized work environment and workflow to be able to most efficiently service customers./li/ulpstrongGrow Team and Culture/strong/pullistrong15%/strong Communicate upward and cross functionally regarding calls, visits, orders, status of sales progress, follow-up plans and any assistance needed. Attend all meetings, functions and events and maintain regular contact as established by the Company or Supervisor./liliConduct effective basic in-store/salon and virtual education./liliDetermine customers needs and offer products and services to best align their products and needs./liliConducts periodic meetings to keep employee relations at a high level and to keep employees informed of relevant information by utilizing leadership skills./liliInitiate business relationships that gain customers trust and confidence so that selling and customer service can be delivered more effectively./li/ulpstrongGrow the Business/strong/pullistrong70%/strong Develop and review market analysis, organization of prospect funnel process, opening new accounts with follow up and follow through./liliMeet or exceed established metrics, color growth goals as well as other standards and expectations that may be created./liliEstablish technical expertise pertaining to products and programs./liliWith consideration for salon accounts, implement marketing and merchandising programs, and survey assignments to complete social marketing services to support store business./liliUtilize Social Media to drive business and market customer and vendor events./liliCreate customer profile system for each major account, containing pertinent account data and facts that accurately outline marketing, sales, and merchandising strategy levels for each./liliResponsible for ensuring all customer service issues and questions are resolved in a timely, appropriate and effective manner. Key point of contact for customers to resolve questions, issues or disputes along with store manager in the categories of color and curl./liliEnsures all store opening and closing procedures are performed correctly./liliMaintains a high standard of color and curl merchandising, placement, store signage, and proper display techniques to ensure the creation of an inviting atmosphere for customers. Coordinates the Companys special promotion activities in these categories./liliOwns inventory accuracy with cycle counts in store, keeping shelves stocked, and monitors turn of color and curl products./liliCommunicate with our corporate partners on emerging trends, styles and products./liliUtilizing purposeful and effective cold-calling techniques to generate new customers./liliStrictly comply with established procedures regarding the processing of returns and/or approved conversions./liliTimely completion of assignments and projects that may be assigned./liliStrictly comply with company safety procedures city, state and federal laws./li/ulpstrongExperience and Skills Required:/strong/pulliOne year retail or full service sales./liliLicensed cosmetologist highly preferred./liliReliable transportation to effectively service designated store and market./liliWorking knowledge of retail sales, inventory control systems and visual merchandising is strongly preferred./liliStrong Microsoft Office, specifically Excel and PowerPoint, Oracle, and POS applications./liliComprehensive knowledge of computers, mobile devices and social media platforms./liliAbility to travel to shows and sales meetings a minimum of 3 times a year./liliAbility to work in a constant state of alertness and a safe manner./liliIs committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs./liliMay be required to work in other stores and in field at times./liliStrong time management and organization skills and the ability to successfully manage multiple projects at once./liliAbility to present a professional image and interact positively with the public./liliStrong written and verbal communication skills, at all levels within and outside the organization./li/ulpstrongNature and Extent of Direct or Indirect Controls Exercised:/strong/pulliTask Level High./liliDepartmental/Division Level High./liliProject Level High./liliConsultative Level High./li/ulpstrongThe amount of discretion or freedom this position has:/strong/pulliStrict Adherence to Guidelines./liliInterprets and Adapts Guidelines./liliDevelops and Implements Guidelines./li/ulpstrongWorking Conditions /Physical Requirements:/strong The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc./pulliDriving./liliSitting./liliStanding and Walking./liliBending and Twisting neck./liliBending waist (forward or sideways)./liliClimb and Balance./liliStoop and Kneel./liliSquatting (crouch or sit on ones heels)./liliReaching with Hands and Arms./liliLifting up to 25 lbs./li/ul/div