Customer Experience Representative (Remote US Only)

divh2Customer Experience Representative/h2pAs a Customer Experience Representative for Solace, you will be supporting our patients and advocates via phone, email, and chat. Through feedback and action, youll also be supporting our team in getting people the help they need on their healthcare journey./ppIn this role, you will work with our clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also work with our new clients to support them during their first experiences with us, while sharing and tracking feedback so that we can make Solace a world-class experience for all of our users./ppHealthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisionsand get better outcomes./ppWere a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly./ppSolace isnt a place to coast. Were here to redefine healthcareand that demands urgency, precision, and heart. If youre looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, youre in the right place. Were intense, and we like it that way./ppWhat Youll Do/pulliLearn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience/liliUse the resources we supply to provide world-class CS to our clients and advocates/liliHelp us to gather and track feedback in order to work toward the constant improvement of our customers experience and our platform/liliBuild strong relationships with our clients and advocates, helping them feel heard and understood/liliTake action based on the feedback you receive by reporting issues and sharing detailed notes/liliResolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat/li/ulpWhat You Bring to the Table/pulliEmpathy is your superpower, and youre confident working through the toughest of conversations, whether by phone, email, or chat/liliYoure detail-oriented and understand that sometimes the smallest details make the biggest difference/liliYou know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances, thriving while learning new tasks/liliYou are a natural troubleshooter. You know what questions to ask to get to the root of any issue, and have enough tech experience to walk someone through basic issues with their browser or phone/liliYou are a creative problem solver and wont hesitate to lean on your team for help when necessary, but will execute confidently when called upon/liliYou are more than comfortable giving and receiving feedback/liliYou thrive on ensuring great outcomes for every person you interact with/liliYou enjoy and embrace interacting with people from all walks of life in order to ensure theyre getting the health care they deserve/liliYoure comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset/liliYoure flexible and willing to jump in and assist with anything when called upon/liliIf you see something thats not quite right or that is causing friction, you are not shy about reporting the trouble and help suggest a solution/liliYoure a team player with a get it done mentality, ready to contribute meaningfully to your teams success/li/ulpCompensation for this role is $45,000 salary plus equity. This is a remote position. Applicants must be based in the United States./ppWe look forward to meeting you./ppFraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com./p/div