Reservations Sales Agent

divh2Montage International Reservations Agent/h2pLive your passion. Add your magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes./ph3Job Summary/h3pThe Reservations Agent serves as the voice of the hotel when guests first call or visit the property to inquire about booking. This role requires the agent to take guest reservations in a professional and courteous manner./ph3Essential Functions/h3pJob duties include, although are not limited to:/pulliProviding excellent customer service to all guests and taking reservations using proper hotel verbiage, ensuring to adhere to hotel standards/liliAccurately inputting and organizing reservation information via rooming lists, internet, travel agency requests, sales department, and reception with appropriate follow up/liliAccommodating in-house guest requests, ensuring a high level of guest satisfaction/liliMaintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system/liliAnswering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence/liliUnderstanding the selling strategy for the hotel by knowing the status of room inventory and following it/liliProcessing rooming lists accurately as well as all changes and cancellations for group reservations/liliPreparing group guest lists prior to arrival/liliControlling and blocking rooms as well as pre-blocks for special groups/liliEnsuring that all reservations transferred to PMS or front office system are accurate/liliAggressively selling hotel rooms to maximize transient room revenue using up-selling and yield management techniques per company policy/liliMemorizing hotel facilities and giving clear directions to the hotel for inquiring guests/li/ulh3Qualifications/h3pHigh school diploma or equivalent required. Minimum of two (2) years experience in a customer service role required. Previous experience working in an upscale hotel preferred. Excellent telephone etiquette and verbal and written communication skills required. Knowledge of Microsoft Office products such as Word, Excel, and Outlook required./ph3Physical Requirements/h3pMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 6 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing./p/div