HIV Customer Representative - Atlanta
South Carolina Staffing, Atlanta, Georgia, United States, 30301
divh2HIV Customer Representative/h2pThe HIV Customer Representative is a key member of the Customer Team and plays a critical role in supporting our companys customer centric business model. He/she is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our companys values and standards as governed by our policies and ensuring that our company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies./ppThis position will cover Atlanta, GA. The ideal location to reside is within this territory or within a reasonable commuting distance to workload center. Travel (%) varies based on candidates location within the geography./ppPrimary responsibilities include:/pulliCommunicating product information in a way thats meaningful and relevant to each individual customer; customizing discussions and client interactions based on understanding of customers needs./liliEngaging in informed discussions about products with HCP customers
knowing when/how to seek and provide additional information./liliWithin select customer accounts, acting as primary point of contact for customer, meeting with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities./liliFor select customer accounts/HCPs, coordinating with customer team to develop customer strategy
outlining strategy for interactions/ relationship, solutions and potential offerings for customer./liliSharing learnings and best-practices from one customer to help other customers meet their needs./liliDemonstrating a focus on better health outcomes (considers the HCP
patient experience)./liliProviding input into resource allocation decisions across customers./liliIdentifying and selecting programs/services available in the library of our resources to address customer needs./liliMaintaining current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders./liliInfluencing beyond their specific geography or product area./liliEmbracing and maximizing new technological capabilities and channels to engage customers./liliEngaging in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation./li/ulpVirology specific responsibilities include:/pulliDemonstrating the ability to execute at each stage of the sales process. He/she creates a compelling and logical rationale in positioning our companys Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources./liliDemonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business./liliDemonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments./liliDemonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy./liliDemonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges./liliDemonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis./liliArticulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our companys Virology product portfolio./liliDemonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients./liliDemonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers./liliDemonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc./liliDemonstrates the ability to forge and manage business relationships with difficult to access customers in a no sample environment./liliDemonstrates ability to function effectively and employ a business owner mindset during business cycles undergoing a high-degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations./liliDemonstrates high-level compliance with all Company policies and procedures./li/ulpPosition qualifications include:/pulliBachelors Degree with 2-6 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices)./liliValid Drivers license./li/ulpPreferred experience and skills include:/pulliMinimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience./liliPreference for specialty sales experience across multiple specialty markets with a preference for launch experience./liliExperience in pharma, biotech or medical device sales./liliDemonstrated experience developing and executing plans for engaging customers and meeting customer needs./liliDemonstrated success in establishing, developing and maintaining relationships./liliPrior experience working in a highly regulated industry or environment where compliance to laws and policies is critical./liliAccount experience working in complex hospital systems, teaching Institutions and community hospitals./liliDemonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments./liliExperience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders./liliCurrent disease state customers acknowledge individual as a trusted and reliable representative./liliExperience interacting with scientific thought leaders and developing advocates across an adoption continuum./liliDemonstrated ability to develop customer relationships in a challenging-to-access or no sampling environment./liliHigh level of business acumen and account management skills./liliCurrent relationships with key opinion leaders within designated account preferred./liliLeadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information./liliUnderstanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment./li/ulpRequired skills include:/pulliAccount Management, Account Planning, Adaptability, Business Analysis, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Virology, Pharmaceutical Sales Training, Product Information, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management/li/ulpSalary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at a href=https://jobs.merck.com/us/en/compensation-and-benefitshttps://jobs.merck.com/us/en/compensation-and-benefits/a./p/div
knowing when/how to seek and provide additional information./liliWithin select customer accounts, acting as primary point of contact for customer, meeting with key customers/personnel to understand practice structure, business model, key influencers (IDS, ADAP, DOC, VAs, DOH)/network structure, customer needs and identifies business opportunities./liliFor select customer accounts/HCPs, coordinating with customer team to develop customer strategy
outlining strategy for interactions/ relationship, solutions and potential offerings for customer./liliSharing learnings and best-practices from one customer to help other customers meet their needs./liliDemonstrating a focus on better health outcomes (considers the HCP
patient experience)./liliProviding input into resource allocation decisions across customers./liliIdentifying and selecting programs/services available in the library of our resources to address customer needs./liliMaintaining current understanding of practice structure, business model, key influencers/ network structure and makes information available to relevant stakeholders./liliInfluencing beyond their specific geography or product area./liliEmbracing and maximizing new technological capabilities and channels to engage customers./liliEngaging in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation./li/ulpVirology specific responsibilities include:/pulliDemonstrating the ability to execute at each stage of the sales process. He/she creates a compelling and logical rationale in positioning our companys Virology products versus the competition by focusing on appropriate patient types and use of supportive approved resources./liliDemonstrates the ability to stay ahead of market trends, assesses impact of dynamics on current business state and makes proactive recommendations to meet the future needs of the business./liliDemonstrates innovation, resilience and is able to adapt to ambiguous/evolving business environments./liliDemonstrates advanced ability to ask strategic, insightful questions to obtain information on customer healthcare needs. Uses the insights to position Virology products and collaborates with customers on focused and customized business strategy./liliDemonstrates the ability to identify customer/market segments and industry conditions in local market. Special emphasis on Specialty Pharmacy to leverage business opportunities and understanding of Virology products distribution channels/challenges./liliDemonstrates the ability to drive results by appropriately managing the total Virology product portfolio by prioritizing individual opportunities and plan execution through customer segmentation, targeting and business analysis./liliArticulates the complexities of the HIV payer environment, recognizing the role each stakeholder plays in the ability to access our companys Virology product portfolio./liliDemonstrates the ability to apply understanding of account needs and inter-dependencies in order to develop and execute account plans. Collaborates and models teamwork with extended members of the Virology Account Team (CLs, CTLs, Managed Care, Marketing) in the development of long-term account plans and customer centric solutions to improve value for both customers and patients./liliDemonstrates the ability to embrace and maximize current and future technological capabilities and multi-channel opportunities to engage customers./liliDemonstrates high-level collaboration skills to optimally maximize customer interactions and territory management with cross-functional Virology and non-Virology stakeholders such as Community Liaisons, IDS executives, fellow District members etc./liliDemonstrates the ability to forge and manage business relationships with difficult to access customers in a no sample environment./liliDemonstrates ability to function effectively and employ a business owner mindset during business cycles undergoing a high-degree of change, including flexing across customer segments, product portfolios, and working in flexible matrix configurations./liliDemonstrates high-level compliance with all Company policies and procedures./li/ulpPosition qualifications include:/pulliBachelors Degree with 2-6 years Sales experience OR a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices)./liliValid Drivers license./li/ulpPreferred experience and skills include:/pulliMinimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience./liliPreference for specialty sales experience across multiple specialty markets with a preference for launch experience./liliExperience in pharma, biotech or medical device sales./liliDemonstrated experience developing and executing plans for engaging customers and meeting customer needs./liliDemonstrated success in establishing, developing and maintaining relationships./liliPrior experience working in a highly regulated industry or environment where compliance to laws and policies is critical./liliAccount experience working in complex hospital systems, teaching Institutions and community hospitals./liliDemonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments./liliExperience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders./liliCurrent disease state customers acknowledge individual as a trusted and reliable representative./liliExperience interacting with scientific thought leaders and developing advocates across an adoption continuum./liliDemonstrated ability to develop customer relationships in a challenging-to-access or no sampling environment./liliHigh level of business acumen and account management skills./liliCurrent relationships with key opinion leaders within designated account preferred./liliLeadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information./liliUnderstanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment./li/ulpRequired skills include:/pulliAccount Management, Account Planning, Adaptability, Business Analysis, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Devices, Medical Virology, Pharmaceutical Sales Training, Product Information, Resource Allocation, Sales Calls, Sales Metrics, Sales Operations, Sales Pipeline Management/li/ulpSalary range for this role is $106,200.00 - $167,200.00. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employees position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at a href=https://jobs.merck.com/us/en/compensation-and-benefitshttps://jobs.merck.com/us/en/compensation-and-benefits/a./p/div