Bilingual Spanish/English-Loyalty Services Representative
Illinois Staffing, Chicago, Illinois, United States, 60601
Job Title
Bilingual candidates only Interview process: WEBEX Job hours: 7:30am-6:00pm CST timeframe. Monday-Friday Job schedule: 5 days in office Contract to hire: Yes Conversion permanent salary 46000 Job summary: Often the first point of contact for customers the Loyalty Services Representative is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combineds products and systems. Responsibilities: Provides routine information and support to designated customers such as Worksite Chubb Workplace Individual Policyholders and other lines of business administered by Combined Insurance. Ability to sell the value and retain policyholders Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and/or solving service and claims issues. Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake Policyholder/Policy administration billing/payments or Agent servicing on a as needed basis. Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience. Collects documents and enters data from and into multiple applications. Provides instructions and set expectations for policyholders Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work close rate and other KPIs. Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. Willingness to perform other duties as assigned. Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe. Skills: Provide a needs analysis assessment for what a policyholder may need Strong verbal and written skills Ability to partner with others to resolve issues resulting in service or claim related issues Ability to utilize critical thinking skills Education and experience: High school required bachelors degree preferred Minimum 1 year previous contact center experience Previous retention skills within a contact center environment preferred Previous sales experience a plus Licensed to sell health/life Insurance a plus Requirements: Customer service, data entry, training, payment processing, quality, inbound outbound calls, insurance, about time, benefit functions, leadership skills, billing, collection processes, claim administration, English language, practices, Spanish language, selling, KPI reporting, process improvement, resolve issues, onsite, salary structures, a plus, insurance coverage, exhibits
Bilingual candidates only Interview process: WEBEX Job hours: 7:30am-6:00pm CST timeframe. Monday-Friday Job schedule: 5 days in office Contract to hire: Yes Conversion permanent salary 46000 Job summary: Often the first point of contact for customers the Loyalty Services Representative is responsible for addressing customer service concerns inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Representative he/she is responsible for creating a positive customer experience through professionalism amicability and knowledge of Combineds products and systems. Responsibilities: Provides routine information and support to designated customers such as Worksite Chubb Workplace Individual Policyholders and other lines of business administered by Combined Insurance. Ability to sell the value and retain policyholders Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products benefits and/or solving service and claims issues. Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake Policyholder/Policy administration billing/payments or Agent servicing on a as needed basis. Ability to service 90 of calls independently using the tools and resources acquired in training and continued experience. Collects documents and enters data from and into multiple applications. Provides instructions and set expectations for policyholders Consistently meets or exceeds expectations for departmental standards related to quality average handle time auxiliary time after call work close rate and other KPIs. Exhibits and practices the Organizations Common Purposes and Shared Traits. Understands organizational objectives supports process improvements and provides feedback to leadership. Willingness to perform other duties as assigned. Expected to be able work various shifts within 7:30 a.m. - 6:00 p.m. CDT timeframe. Skills: Provide a needs analysis assessment for what a policyholder may need Strong verbal and written skills Ability to partner with others to resolve issues resulting in service or claim related issues Ability to utilize critical thinking skills Education and experience: High school required bachelors degree preferred Minimum 1 year previous contact center experience Previous retention skills within a contact center environment preferred Previous sales experience a plus Licensed to sell health/life Insurance a plus Requirements: Customer service, data entry, training, payment processing, quality, inbound outbound calls, insurance, about time, benefit functions, leadership skills, billing, collection processes, claim administration, English language, practices, Spanish language, selling, KPI reporting, process improvement, resolve issues, onsite, salary structures, a plus, insurance coverage, exhibits