Customer Experience Representative

divh2Customer Experience Representative (CXR)/h2pEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company./ppThe Enterprise/National/Alamo brands of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience./ppThis pay for this position starts at $24/hr. plus binus and commission opportunities. (Potential for $12,000 in annual bonus and commission)/ppThis position is located at the Bozeman Yellowstone International Airport (BZN). Address is 850 Gallatin Field Road, Belgrade, MT, 59714/ppWe offer:/pulliPaid time off/liliEmployee rental car discounts/liliRetirement savings plan including 401k with matching profit sharing/liliHealth Insurance/liliLife Insurance/liliDental Insurance/liliVision Insurance/liliTraining and development/li/ulpSchedule:/pulliTuesday - Saturday 4 pm - 1 am/liliSunday - Thursday 4 pm - 1 am/liliThursday - Monday 4 pm - 1 am/li/ulpWe are hiring now for immediate openings. Responsibilities include:/pulliMeet and greet customers in a professional, friendly, and timely manner/liliProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services/liliUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment/liliOffer additional customer assistance by offering directions, maps, local area information, and appropriate service information/liliAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors/liliPlace outgoing calls for callback management, and miscellaneous calls as assigned/liliAssist to assess condition of rental upon return/liliNotify Management of any known customer problems/liliNotify Management of any known vehicle problems and any required vehicle maintenance/liliContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training/liliPerform miscellaneous and backup duties job-related duties as assigned/liliSeek to improve job performance through self-assessment, skill development, training and goal setting/liliMaintain a regular and reliable level of attendance and punctuality/liliPerform miscellaneous job-related duties as assigned/li/ulpEqual Opportunity Employer/Disability/Veterans/pulliHigh School Diploma or G.E.D. required/liliMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)./liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./liliMust be at least 18 years old/li/ul/div