divh2Sales and Service Manager/h2pThe Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals./ppLeadership Excellence/pulliHires, trains and fosters continuous development of all Sales and Service team members./liliLeads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences./liliCultivates Sales and Services team members skills through continuous assessment, feedback and coaching./liliImplements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings./liliManages overall performance, engagement, and personnel matters for Sales and Service team members./liliManages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs./liliResponsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention./li/ulpSales Management
Personal Sales/pulliDrives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings./liliDevelops business plans and review weekly sales numbers
club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary./liliEstablishes monthly, weekly and daily sales goals for all Sales and Services/liliDevelops, executes and coordinates local club marketing activities./liliGenerates new business through lead management/liliMaintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members./liliEnsures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals./liliConsistently achieves or exceeds personal and team sales goals./li/ulpMember Experience/pulliPartner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs./liliLead by example to provide a clean, friendly, well-maintained club to members and guests./liliPartner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets./liliEngage members with various fitness offerings including personal training, group exercise classes and 24GO digital content./liliResolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters./li/ulpOrganization Relationships/ppThe SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager./ppVariable Compensation:/ppTeam Members in this role are eligible to participate in 24 Hour Fitnesss Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions./ppQualifications/ppKnowledge, Skills
Abilities/pulliPositive and productive leadership, including motivating, coaching, and communicating with diverse groups/liliPossess a strong member centric focus and is comfortable in engaging with members in person./liliResponds professionally to requests and inquiries from guests, members and team members./liliPossesses strong organizational skills to execute and prioritize multiple tasks/li/ulpMinimum Educational Level/Certifications/pulliHigh School Diploma or GED required/liliBachelors Degree preferred/liliCurrent Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization/li/ulpMinimum Work Experience and Qualifications/pulliPrior management experience in service sales industry leading 4-10 employees preferred./lili1-2 years of experience in service sales preferred./liliFitness industry experience preferred./li/ulpPhysical Demands/ Environmental Conditions/pulliAbility to work in club office; move about club floors and rooms/liliOccasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures/liliAbility to communicate telephonically with members/liliAbility to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system/liliWhile performing the duties of this job, the team member will be regularly exposed to moving mechanical parts/liliAbility to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required/liliAble to work in a loud environment/li/ulpTravel Requirement/pulliAvailability to travel 10% of the time to attend training and meetings/li/ulpDisclaimer: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary./ppFunctional Group: Club Management/p/div
Personal Sales/pulliDrives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings./liliDevelops business plans and review weekly sales numbers
club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary./liliEstablishes monthly, weekly and daily sales goals for all Sales and Services/liliDevelops, executes and coordinates local club marketing activities./liliGenerates new business through lead management/liliMaintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members./liliEnsures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals./liliConsistently achieves or exceeds personal and team sales goals./li/ulpMember Experience/pulliPartner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs./liliLead by example to provide a clean, friendly, well-maintained club to members and guests./liliPartner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets./liliEngage members with various fitness offerings including personal training, group exercise classes and 24GO digital content./liliResolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters./li/ulpOrganization Relationships/ppThe SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager./ppVariable Compensation:/ppTeam Members in this role are eligible to participate in 24 Hour Fitnesss Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions./ppQualifications/ppKnowledge, Skills
Abilities/pulliPositive and productive leadership, including motivating, coaching, and communicating with diverse groups/liliPossess a strong member centric focus and is comfortable in engaging with members in person./liliResponds professionally to requests and inquiries from guests, members and team members./liliPossesses strong organizational skills to execute and prioritize multiple tasks/li/ulpMinimum Educational Level/Certifications/pulliHigh School Diploma or GED required/liliBachelors Degree preferred/liliCurrent Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization/li/ulpMinimum Work Experience and Qualifications/pulliPrior management experience in service sales industry leading 4-10 employees preferred./lili1-2 years of experience in service sales preferred./liliFitness industry experience preferred./li/ulpPhysical Demands/ Environmental Conditions/pulliAbility to work in club office; move about club floors and rooms/liliOccasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures/liliAbility to communicate telephonically with members/liliAbility to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system/liliWhile performing the duties of this job, the team member will be regularly exposed to moving mechanical parts/liliAbility to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required/liliAble to work in a loud environment/li/ulpTravel Requirement/pulliAvailability to travel 10% of the time to attend training and meetings/li/ulpDisclaimer: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary./ppFunctional Group: Club Management/p/div