divh2Order Management Specialist/h2pLocation: 6425 Hall of Fame Lane, Frisco, Texas, 75034/ppSchedule: Full-time, hybrid day shift (MondayFriday, 8:00 AM
5:00 PM, typically 3 days in-office). Flexibility required for occasional support outside core hours, including evenings, weekends, and holidays./ppThe Order Management Specialist provides high-level service to Keurig Dr Peppers Business-to-Business (B2B) customers. This role is responsible for processing customer orders via EDI or email in a timely and accurate manner, while also troubleshooting and creating solutions when established processes are unavailable. Regular interaction with customers is essential, building strong business relationships and ensuring a superior customer experience./ppWhen issues arise that may impact on-time delivery, the specialist will escalate them to the appropriate supply chain team and ensure proper follow-through for resolution. This role may also support process improvement initiatives to better serve both customers and evolving business needs./ph3Key Responsibilities/h3ulliEnter, process, and manage customer orders in ERP systems from PO receipt through invoicing/liliSupport Sales, Marketing, Supply Planning, and Logistics on order-management matters/liliMonitor and troubleshoot EDI transactions and IDoc errors for assigned accounts/liliProvide account coverage for team members during absences/liliRespond promptly and professionally to customer inquiries, ensuring timely resolutions/liliCollaborate with Transportation, Supply Planning, and Distribution Centers to ensure accurate and on-time order fulfillment/liliContribute to new hire training and cross-training of team members/liliIdentify and champion process improvement opportunities to enhance efficiency and customer satisfaction/li/ulh3Core Competencies/h3ulliBuilds Trusting Relationships: Develops strong, open, and trusting relationships with customers and internal teams./liliHigh-Impact Communication: Communicates clearly and persuasively across a variety of audiences./liliManaging Work: Effectively prioritizes time and resources to complete work efficiently./liliWork Standards: Sets and maintains high standards of performance and accountability./li/ulpStarting pay: $25.00/hour/ppBenefits (Effective Day One, Where Applicable):/pulliMedical, Dental, and Vision Insurance/liliDisability Coverage/liliPaid Time Off (including vacation and sick leave)/lili401(k) with company match/liliTuition Reimbursement/liliMileage Reimbursement/li/ulpBenefits are subject to eligibility requirements and applicable collective bargaining agreements./ppRequirements:/pulli1+ years of supply chain experience, preferably in consumer packaged goods (CPG)/liliExperience with Order Management/ERP systems, EDI, vendor portals, and databases/liliSkilled in navigating computerized systems for tracking, troubleshooting, and information gathering/liliExperience collaborating in cross-functional team environments with internal and external stakeholders/liliStrong organizational skills with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail/liliProficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with Power BI/liliAdvanced computer and keyboarding skills/liliExperience working with retail buyers, distributors, and/or brokers preferred/li/ulpCompany Overview:/ppKeurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!/ppTogether, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team thats proud of its brands, partnerships, innovation, and growth. Will you join us?/ppWe strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work./ppKeurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law./ppA.I. Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line./p/div
5:00 PM, typically 3 days in-office). Flexibility required for occasional support outside core hours, including evenings, weekends, and holidays./ppThe Order Management Specialist provides high-level service to Keurig Dr Peppers Business-to-Business (B2B) customers. This role is responsible for processing customer orders via EDI or email in a timely and accurate manner, while also troubleshooting and creating solutions when established processes are unavailable. Regular interaction with customers is essential, building strong business relationships and ensuring a superior customer experience./ppWhen issues arise that may impact on-time delivery, the specialist will escalate them to the appropriate supply chain team and ensure proper follow-through for resolution. This role may also support process improvement initiatives to better serve both customers and evolving business needs./ph3Key Responsibilities/h3ulliEnter, process, and manage customer orders in ERP systems from PO receipt through invoicing/liliSupport Sales, Marketing, Supply Planning, and Logistics on order-management matters/liliMonitor and troubleshoot EDI transactions and IDoc errors for assigned accounts/liliProvide account coverage for team members during absences/liliRespond promptly and professionally to customer inquiries, ensuring timely resolutions/liliCollaborate with Transportation, Supply Planning, and Distribution Centers to ensure accurate and on-time order fulfillment/liliContribute to new hire training and cross-training of team members/liliIdentify and champion process improvement opportunities to enhance efficiency and customer satisfaction/li/ulh3Core Competencies/h3ulliBuilds Trusting Relationships: Develops strong, open, and trusting relationships with customers and internal teams./liliHigh-Impact Communication: Communicates clearly and persuasively across a variety of audiences./liliManaging Work: Effectively prioritizes time and resources to complete work efficiently./liliWork Standards: Sets and maintains high standards of performance and accountability./li/ulpStarting pay: $25.00/hour/ppBenefits (Effective Day One, Where Applicable):/pulliMedical, Dental, and Vision Insurance/liliDisability Coverage/liliPaid Time Off (including vacation and sick leave)/lili401(k) with company match/liliTuition Reimbursement/liliMileage Reimbursement/li/ulpBenefits are subject to eligibility requirements and applicable collective bargaining agreements./ppRequirements:/pulli1+ years of supply chain experience, preferably in consumer packaged goods (CPG)/liliExperience with Order Management/ERP systems, EDI, vendor portals, and databases/liliSkilled in navigating computerized systems for tracking, troubleshooting, and information gathering/liliExperience collaborating in cross-functional team environments with internal and external stakeholders/liliStrong organizational skills with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail/liliProficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with Power BI/liliAdvanced computer and keyboarding skills/liliExperience working with retail buyers, distributors, and/or brokers preferred/li/ulpCompany Overview:/ppKeurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!/ppTogether, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team thats proud of its brands, partnerships, innovation, and growth. Will you join us?/ppWe strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work./ppKeurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law./ppA.I. Disclosure: KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line./p/div