divh2Sales
Service Overnight/h2pThe Sales
Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment./ppEssential Duties
Responsibilities/ppMember Engagement/ppUphold Service Commitments and drive member satisfaction by:/pulliEnsuring members receive a friendly greeting/check-in and prompt attention to their needs/liliMaintaining name relationships with members and serving as a resource for their questions or concerns/liliResolving member concerns as they arise and when needed, escalating through the proper management channels/liliBeing present on the club floor and locker rooms, helping keep a clean and safe environment/liliRegularly conducting team cleans and identifying equipment and/or amenities in need of service/li/ulpGuest Experience
New Member Onboarding/ppGenerate quality guest visits and assist enrollment as needed through:/pulliHelping guests become comfortable in the club/liliOffering tours, discussing amenities and answering membership questions/liliInspiring guests to achieve their personal fitness goals/liliPresenting 24 Hour Fitness in a way that best connects with guests/liliRemoving barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)/liliEnsuring new members are set up for success by meeting with a Personal Trainer/li/ulpRetail Merchandising and Other In-Club Promotions/ppSell retail products and generate additional club revenue by:/pulliMaintaining a proficient knowledge base of current retail products/liliEnsuring proper retail merchandising and planogram standards/liliEncouraging members to refer guests to try the club/liliOffering in-club promotions including Personal Training, Add-On Memberships, etc./li/ulpOrganization Relationships/ppThis position will report directly to the Sales
Service Manager./ppVariable Compensation:/ppTeam Members in this role are eligible to participate in 24 Hour Fitnesss Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions./ppRequired Qualifications/ppKnowledge, Skills
Abilities/pulliAll 24 Hour Fitness Membership sales and administrative processes/liliComputer skills for using 24 Hour Fitness systems and other common applications as needed/liliStrong customer service skills/liliStrong communication skills both oral and written/liliOrganization skills/liliAttention to detail/li/ulpMinimum Educational Level/Certifications/pulliHigh School diploma or General Educational Development (G.E.D)./liliCardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR
AED certification will be provided through 24 Hour Fitness./liliMust complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk./li/ulpMinimum Work Experience and Qualifications/pulliMust have 6-12 months experience in customer service function./liliPrior overnight shift experience preferred./liliExperience operating multiple phone lines preferred./liliBasic computer skills./li/ulpPhysical Demands/ Environmental Conditions/pulliWhile performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms./liliFrequently required to lift and/or move up to 45 lbs./liliWhile performing the duties of this job, regularly exposed to moving mechanical parts./liliThe noise level in the environment is occasionally loud./li/ulpTravel Requirement/pulliSome travel may be required to attend meetings and trainings./li/ulpDisclaimer: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary./ppBenefits Summary/pp24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership./ppCompensation Summary/ppAll Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and ADD Insurance ($10,000), and 401k Savings and Investment Plan./ppAverage of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above)./ppActual offer may vary from posted hiring range based on location, work experience, and/or education./ppPay Range: $17.75 - $17.75/ppFunctional Group: Service/p/div
Service Overnight/h2pThe Sales
Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment./ppEssential Duties
Responsibilities/ppMember Engagement/ppUphold Service Commitments and drive member satisfaction by:/pulliEnsuring members receive a friendly greeting/check-in and prompt attention to their needs/liliMaintaining name relationships with members and serving as a resource for their questions or concerns/liliResolving member concerns as they arise and when needed, escalating through the proper management channels/liliBeing present on the club floor and locker rooms, helping keep a clean and safe environment/liliRegularly conducting team cleans and identifying equipment and/or amenities in need of service/li/ulpGuest Experience
New Member Onboarding/ppGenerate quality guest visits and assist enrollment as needed through:/pulliHelping guests become comfortable in the club/liliOffering tours, discussing amenities and answering membership questions/liliInspiring guests to achieve their personal fitness goals/liliPresenting 24 Hour Fitness in a way that best connects with guests/liliRemoving barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)/liliEnsuring new members are set up for success by meeting with a Personal Trainer/li/ulpRetail Merchandising and Other In-Club Promotions/ppSell retail products and generate additional club revenue by:/pulliMaintaining a proficient knowledge base of current retail products/liliEnsuring proper retail merchandising and planogram standards/liliEncouraging members to refer guests to try the club/liliOffering in-club promotions including Personal Training, Add-On Memberships, etc./li/ulpOrganization Relationships/ppThis position will report directly to the Sales
Service Manager./ppVariable Compensation:/ppTeam Members in this role are eligible to participate in 24 Hour Fitnesss Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions./ppRequired Qualifications/ppKnowledge, Skills
Abilities/pulliAll 24 Hour Fitness Membership sales and administrative processes/liliComputer skills for using 24 Hour Fitness systems and other common applications as needed/liliStrong customer service skills/liliStrong communication skills both oral and written/liliOrganization skills/liliAttention to detail/li/ulpMinimum Educational Level/Certifications/pulliHigh School diploma or General Educational Development (G.E.D)./liliCardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR
AED certification will be provided through 24 Hour Fitness./liliMust complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk./li/ulpMinimum Work Experience and Qualifications/pulliMust have 6-12 months experience in customer service function./liliPrior overnight shift experience preferred./liliExperience operating multiple phone lines preferred./liliBasic computer skills./li/ulpPhysical Demands/ Environmental Conditions/pulliWhile performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms./liliFrequently required to lift and/or move up to 45 lbs./liliWhile performing the duties of this job, regularly exposed to moving mechanical parts./liliThe noise level in the environment is occasionally loud./li/ulpTravel Requirement/pulliSome travel may be required to attend meetings and trainings./li/ulpDisclaimer: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary./ppBenefits Summary/pp24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership./ppCompensation Summary/ppAll Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and ADD Insurance ($10,000), and 401k Savings and Investment Plan./ppAverage of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above)./ppActual offer may vary from posted hiring range based on location, work experience, and/or education./ppPay Range: $17.75 - $17.75/ppFunctional Group: Service/p/div