Contact Center Rep. II - Bilingual Spanish Greenville, SC. MTL, NJ. Jacksonville
South Carolina Staffing, Jacksonville, Florida, United States, 32201
divh2Contact Center Representative II/h2pWork Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $22.50 - $29.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role./ppLine of Business: Personal
Commercial Banking/ph3Job Description/h3pThe Contact Center Representative II promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner. This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business./ppDepth
Scope:/pulliCreates an exceptional Customer experience with every client interaction and contributes to the ongoing improvement of the overall Customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions/liliKnowledgeable of the various products/services and able to communicate/direct customers toward relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications and delivering excellent customer service/liliEnsures appropriate steps are taken to resolve customer concerns in a timely and efficient manner/liliCompletes a broad range of financial transactions (e.g., account balance, statement requests, dispute handling, and other transactions as necessary) with accuracy and efficiency/liliFollows all bank policies and procedures reducing risk to our customers and the business/liliArrives on-time and log-in ready to receive/make customer calls as scheduled throughout the shift/liliSupports the achievement of business objectives by meeting individual and team objectives/liliParticipates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience/liliParticipates in personal performance management and ongoing development activities, including cross training as necessary/liliOpen to feedback and actively implements action plans as directed by leadership/liliActively participates in personal career development and takes ownership of personal growth/li/ulh3Education
Experience/h3pHigh School diploma or GED 1+ years of related experience Retail Customer service, banking, or Contact Center experience preferred Thorough understanding of all aspects of Contact Center Representative (US) position, with the ability to meet goals and standards established by the department Ability to use/learn current technology and software applications related to position Excellent interpersonal, verbal and written communication skills required with a curiosity to educate and offer advice to our customers Ability to work in a fast-paced, challenging work environment Experience handling confidential information preferred Ability to learn/use current technology and software applications related to position Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business Excellent problem-solving and time management skills Must be able to adhere to a set schedule which may include weekends, overnights, and holidays Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish/ppYou must be work authorized in the United States without the need for employer sponsorship./ph3Who We Are/h3pTD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, were here to support you towards your goals. As an organization, we keep growing
and so will you./ph3Our Total Rewards Package/h3pOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition./ph3Colleague Development/h3pIf youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD
and were committed to helping you identify opportunities that support your goals./ph3Training
Onboarding/h3pWe will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role./ph3Interview Process/h3pWell reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call./ph3Accommodation/h3pTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information./p/div
Commercial Banking/ph3Job Description/h3pThe Contact Center Representative II promotes strong and lasting Customer relationships in a Contact Center environment by providing quality Customer service and sales in an efficient and highly professional manner. This role achieves a high level of success by understanding Customer needs and identifying opportunities to grow the business./ppDepth
Scope:/pulliCreates an exceptional Customer experience with every client interaction and contributes to the ongoing improvement of the overall Customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions/liliKnowledgeable of the various products/services and able to communicate/direct customers toward relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications and delivering excellent customer service/liliEnsures appropriate steps are taken to resolve customer concerns in a timely and efficient manner/liliCompletes a broad range of financial transactions (e.g., account balance, statement requests, dispute handling, and other transactions as necessary) with accuracy and efficiency/liliFollows all bank policies and procedures reducing risk to our customers and the business/liliArrives on-time and log-in ready to receive/make customer calls as scheduled throughout the shift/liliSupports the achievement of business objectives by meeting individual and team objectives/liliParticipates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience/liliParticipates in personal performance management and ongoing development activities, including cross training as necessary/liliOpen to feedback and actively implements action plans as directed by leadership/liliActively participates in personal career development and takes ownership of personal growth/li/ulh3Education
Experience/h3pHigh School diploma or GED 1+ years of related experience Retail Customer service, banking, or Contact Center experience preferred Thorough understanding of all aspects of Contact Center Representative (US) position, with the ability to meet goals and standards established by the department Ability to use/learn current technology and software applications related to position Excellent interpersonal, verbal and written communication skills required with a curiosity to educate and offer advice to our customers Ability to work in a fast-paced, challenging work environment Experience handling confidential information preferred Ability to learn/use current technology and software applications related to position Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business Excellent problem-solving and time management skills Must be able to adhere to a set schedule which may include weekends, overnights, and holidays Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish/ppYou must be work authorized in the United States without the need for employer sponsorship./ph3Who We Are/h3pTD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, were here to support you towards your goals. As an organization, we keep growing
and so will you./ph3Our Total Rewards Package/h3pOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition./ph3Colleague Development/h3pIf youre interested in a specific career path or are looking to build certain skills, we want to help you succeed. Youll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD
and were committed to helping you identify opportunities that support your goals./ph3Training
Onboarding/h3pWe will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role./ph3Interview Process/h3pWell reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call./ph3Accommodation/h3pTD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information./p/div