Director of Human Resources

divh2Human Resources Director/h2pProvides human resources leadership, strategic support, consultation, coaching, direction and advice to Hotel Executive Committee and all Hotel employees on all human resources related topics as well as Sonesta and Hotel culture and values. Works with senior management to develop employment process to support business goals and objectives. Directs, oversees and/or coordinates all human resources activities such as employment, compensation, employee relations, benefit, training, and performance management./ppThe focus of this job is connecting with Hotel leadership and employees, and motivating and inspiring them to achieve results. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people, so the ability to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential./ppThe role has a variety of tasks and is dynamic and changing. Since goals and desired results can quickly change, the job requires regularly meeting with and pro-actively establishing relationships with new groups and people. The ability to understand, quickly react, and motivate others to adapt to the changing organization is a critical key to success. In general, the core of this position requires a motivated and motivating team builder and organization developer./ppDecisions will many times have to be made in ambiguous situations under pressure and will generally need the ideas and advice of others. Details will need to be handled quickly and accurately. Good judgment is essential in the recruitment process as well as the employee relations process./ppThe job environment is fast paced and results oriented. While there is urgency for goal achievement, responsibility for the achievement of results needs to be shared and effectively delegated when necessary. At times you will be faced with competing priorities and will need to adjust priorities to ensure you are working on the most critical needs at that time. Your General Manager and Corporate HR leader will be available to assist you in re-prioritizing when this becomes difficult. There is a corporate support team focused on training, employee relations and benefits to provide assistance and guidance as needed. Initiating projects and processes beyond established practices will often require training and developing others and enlisting their support by using a selling rather telling communication style./ppPrinciple duties and responsibilities (Essential Functions) include:/pullistrongOperational/Functional:/strong ulliEffective recruiting and hiring for all roles within the hotel utilizing progressive and innovative recruiting techniques while being mindful of time, cost and quality./liliLead the hotel in Employee Engagement strategies and activities to ensure the hotel is continually assessing and improving its management and leadership practices to ensure a highly engaged workforce./liliManage and resolve complex employee relations issues. Conducts effective, thorough and objective investigations. Makes recommendations to Corporate Human Resources regarding follow-up actions./liliAnalyzes wage and salary reports and data to determine a competitive compensation plan and individual compensation recommendations./liliOversee the maintenance and communication of employment records as required by law or policy. Ensure compliance with federal, state, and local legal requirements. Consult with Corporate Human Resources, and when appropriate with legal counsel, to ensure consistent application of law and corporate policy./liliEnsure that all managers and supervisors are trained on the progressive discipline process, performance management process, Union Awareness, and related management programs and initiatives. Coach Managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company values, standards, policies, procedures, rules and other employee programs./liliWork with HR Shared Services on administrative duties to include workers compensation, unemployment claims, maintenance of employee records and HRIS system, etc./liliPromote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources and Corporate legal./liliCoordinate and administer locally developed special recognition programs./liliIn a Union environment, manage labor relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation. Ensure all departments are knowledgeable of and in compliance with the terms of all collective bargaining agreements (CBA)./li/ul/lilistrongStrategy and Planning:/strong ulliPlan and coordinate HR programs within the hotels you are responsible for./liliGuide management and employee actions by researching, developing and updating policies, procedures, methods, and guidelines in connection with Corporate Human Resources; and communicating and enforcing organization values and policies to ensure effective management within the Hotel./liliParticipate in the development, rollout, communication of the Hotels plans and programs as a strategic partner by providing guidance to management on all aspect of employment including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations./li/ul/lilistrongFinancial Management:/strong ulliDevelop human resources annual budget and other financial measures of the Human Resources Department./liliEnsure that the Hotel is appropriately manage expenses and reducing risk as it relates to employees./li/ul/lilistrongAccountability:/strong ulliThis is the top Human Resources job in a large full-service hotel with extensive facilities, employees and services./liliPerform other duties as assigned and may serve as manager on duty as required./li/ul/lilistrongLeading with Passion:/strong ulliResponsible for ensuring success through the eyes of employees, guests, and owners./liliUtilize and collaborate with resources across different departments and corporate office./liliCapable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture./liliFocus on the mission and well-being of the department, hotel, and company as a whole./liliLead by example and operate with integrity and respect./liliInspire your team to embrace and demonstrate our mission, values and GUEST People Standards./li/ul/lilistrongInteract with outside contacts:/strong ulliCandidates and applicants discuss employment opportunities and conduct interviews/liliGuests- to ensure total satisfaction/liliHR Shared Service team to support your hotel/liliVendors- to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc./liliRegulatory Agencies- regarding safety and compliance matters/liliUnion representatives (if applicable)/liliOther contacts as needed (professional organizations, community groups, local media)/li/ul/li/ulpQualifications and Skills/ppA candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency./pulliBachelors degree preferred. A minimum of three to five years experience in a high-volume hospitality environment. Leadership level experience, preferred./liliBackground in hospitality industry (and union experience) is highly desirable./liliTrack record of delivering exceptional employee experience./liliExcellent judgment with strong problem-solving capabilities./liliStrong written and verbal communication skills, i.e., poised and engaging, empathetic communication styles that can enliven, engage, and positively impact individuals and groups./liliAbility to partner with all levels of managers, providing a consultative approach and employee relations./liliAbility to act quickly and efficiently with high degree of professionalism./liliCustomer service orientation./liliAbility to work independently and in a team environment./liliDemonstrable expertise in analysis and action taking./liliExcellent organization and prioritizing skills./liliAppropriate professional appearance and demeanor./liliProficient in Microsoft Word, Excel, PowerPoint and HRIS systems./li/ulpPay range $150,000 - $160,000 and are eligible for bonus. The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience./ppSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:/pulliMedical, Dental and Vision Insurance/liliHealth Savings Account with Company Match/lili401(k) Retirement Plan with Company Match/lili/ul/div