Customer Service Representative - DAYS

divh2Customer Service Representative/h2pAs our Customer Service Representative, you will serve customers with distinction by determining their needs; answering their inquiries; resolving their problems; fulfilling their requests; and by maintaining our database./ppHeres why we want you to consider LDRM:/pulliTuition reimbursement program./lili401(k), health, dental and vision plans, and other insurances you can use./liliAn Employee Assistance Plan thats ready when you need it./liliPaid training and paid time off./li/ulpYou must live within 90 miles of the National Visa Center in Portsmouth, New Hampshire in order to be considered./ph3Responsibilities/h3ulliDetermine customer requirements by asking probing questions./liliAnswer inquiries by clarifying what the customer needs and then research, locate, and provide the information to them./liliResolve problems by clarifying issues; research and explore answers and alternative solutions; implement those solutions; and escalate unresolved problems./liliFulfill requests by clarifying desired information; complete transactions; and forward requests as necessary./liliMaintain our database(s) by entering or updating information./liliKeep equipment operational by following established procedures, and by reporting malfunctions./li/ulh3Qualifications/h3ulliVerbal and written fluency in the English language./liliStrong administrative and organizational skills./liliBasic computer skills./liliExcellent interpersonal and communication skills./liliYou must demonstrate a professional work ethic./liliAbility to work both self-sufficiently and collaborate as part of a team./liliAnalytical skills and attention to detail to successfully analyze and evaluate trends, and disseminate information to a wide audience./liliMust successfully complete a criminal and credit background check, and obtain a government clearance./liliMust successfully complete a computer-based, Customer Service Representative-oriented assessment with a minimum typing accuracy score of 85% and a minimum overall score of 66%./li/ulpPhysical Demands:/pulliWhile performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear./liliSpecific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus./li/ulpAt LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaska Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles./ppJob ID 2025-18160 Work Type On-Site Company Description Work Where it Matters LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska./ppAt LDRM, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office. As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options./p/div