IPsoft Inc. is hiring: Technical Consultant (San Francisco) in San Francisco

Certain, Inc. is seeking an experienced, self-motivated, team-oriented Technical Consultant, to play a strategic role in the configuration of our platform for customers events.

This position will be dedicated to supporting our new customer Implementation Managers by configuring full and partial event builds in the Certain Event Management SaaS platform. The configurations will be based on predefined custom workflows and set to customer specific critical timelines.

Job Description

Principal Duties and Responsibilities:

Assists internal business stakeholders with definition of functional requirements and maps them to application capabilities to achieve optimal functional and technical design

Develops, configures and implements functionality that conforms to customer requirements and design specifications

Develops and maintains high-level of technical mastery on Certain platform and keeps up to date on the application releases and patches

Documents work in clear and effective manner

Demonstrates and actively promotes an understanding and commitment to the mission of Certain through performing behaviors consistent with the organization's values

Supports and conducts self in a manner consistent with professional service expectations

Capture and provide input to Product Management for product enhancements

Qualifications

Skills, Knowledge and Competencies:

Thrives in a start-up environment

Very organized; ability to self-direct, multi-task, prioritize projects/deliverables, and ad hearing to deliverable deadlines

General understanding and exposure to API integrations and web services

Experience with Dreamweaver, InDesign, Photoshop, Fireworks or Paint Shop Pro

Has experience with SaaS solutions configuration

Passionate about learning new technologies

Creative and capable of deriving the best possible configuration solutions for a given requirement

Passionate about helping Certain and its customers be successful

Excellent customer satisfaction skills and a positive attitude

Excellent written and oral communication skills

Background and Experience:

Bachelors Degree in computer science, IS, IT or similar technology field

1-2 years experience with SaaS application configuration in CRM, Marketing Automation or events

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