The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative, and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry-leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.
ESSENTIAL DUTIES & RESPONSIBILITIES Lead Generation & Appointment Booking External marketing, promotions, and prospecting, which includes off-site promotions such as distributing passes, building relationships with local merchants, and branding events to inform the community of UFC gym and services, ultimately resulting in leads. Internal marketing and prospecting, including collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company. Ensure that appointments lead to enough guests to meet or exceed the monthly guest goal set forth by the company. Guest Touring, Membership Presentations, & Personal Production Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym, translating to enrolling half of the guests seen on a membership (50% Closing) and enrolling with Personal Training (25%). Use the company approved presentation when presenting membership options to non-members, ensuring each new member meets a manager before completing the sales process. Ensure Personal Sales Room Financial goals are met or exceeded each month. New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT), and New Electronic Funds Transfer Sets (EFT) must be tracked. Hold Sales Drivers accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management. Ensure integrity of each sale by attaching supporting documents and signatures with each agreement. Customer Service Follow up with enrolled members to ensure expectations are exceeded. Provide the highest level of customer service possible when communicating and interacting with guests. Assist in maintaining a clean and operational facility. Accountable for saving members requesting to cancel their membership; if unable to convince them to stay, a manager must meet with the member to sign off on the cancellation. Miscellaneous Sales Schedule: Schedules are set a month in advance and approved by the General Manager. Membership Specialists must be available to work weekends and holidays. Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory. Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue, or Khaki) or Jeans (Blue or Black) in good condition, with dress shoes or casual dress shoes. No athletic shoes allowed. Timekeeping: Membership Specialists must record time worked using the company check-in system and must be in uniform while performing work activities. REQUIRED QUALIFICATIONS: Knowledge, Skills & Abilities In-depth knowledge of sales practices and techniques. General understanding of the Fitness Industry. Ability to work with computers. Good interpersonal communication skills. Excellent customer service skills. Independent, self-starter with strong organizational skills. Must be a team player. Minimum Certifications/Educational Level: High school degree or GED required. Must complete company sales training and orientation program. Minimum Experience: 1-2 years sales experience preferred.
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ESSENTIAL DUTIES & RESPONSIBILITIES Lead Generation & Appointment Booking External marketing, promotions, and prospecting, which includes off-site promotions such as distributing passes, building relationships with local merchants, and branding events to inform the community of UFC gym and services, ultimately resulting in leads. Internal marketing and prospecting, including collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company. Ensure that appointments lead to enough guests to meet or exceed the monthly guest goal set forth by the company. Guest Touring, Membership Presentations, & Personal Production Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym, translating to enrolling half of the guests seen on a membership (50% Closing) and enrolling with Personal Training (25%). Use the company approved presentation when presenting membership options to non-members, ensuring each new member meets a manager before completing the sales process. Ensure Personal Sales Room Financial goals are met or exceeded each month. New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT), and New Electronic Funds Transfer Sets (EFT) must be tracked. Hold Sales Drivers accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management. Ensure integrity of each sale by attaching supporting documents and signatures with each agreement. Customer Service Follow up with enrolled members to ensure expectations are exceeded. Provide the highest level of customer service possible when communicating and interacting with guests. Assist in maintaining a clean and operational facility. Accountable for saving members requesting to cancel their membership; if unable to convince them to stay, a manager must meet with the member to sign off on the cancellation. Miscellaneous Sales Schedule: Schedules are set a month in advance and approved by the General Manager. Membership Specialists must be available to work weekends and holidays. Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory. Uniform Policy: The Membership Specialist uniform consists of a UFC Gym Black Polo, Long Dress Slacks (Black, Blue, or Khaki) or Jeans (Blue or Black) in good condition, with dress shoes or casual dress shoes. No athletic shoes allowed. Timekeeping: Membership Specialists must record time worked using the company check-in system and must be in uniform while performing work activities. REQUIRED QUALIFICATIONS: Knowledge, Skills & Abilities In-depth knowledge of sales practices and techniques. General understanding of the Fitness Industry. Ability to work with computers. Good interpersonal communication skills. Excellent customer service skills. Independent, self-starter with strong organizational skills. Must be a team player. Minimum Certifications/Educational Level: High school degree or GED required. Must complete company sales training and orientation program. Minimum Experience: 1-2 years sales experience preferred.
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