Part‑Time Customer Service Representative
Training classes begin in January 2026. Apply today to start the process!
Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part‑time remote Contact Center Representatives.
Critical Position Requirements
Applicants must reside full‑time in Arizona, Florida, North Carolina, Ohio, or Texas.
Must provide their own equipment (see below for requirements).
Must have a distraction‑free workspace that is free from background noise and interruptions.
All new hires must attend 100% of the scheduled training program, which runs for three weeks (Monday through Friday, full‑time hours of 7 hours per day).
Starting pay is $16.50/hour.
Work From Home Requirements
Personal computer or laptop with Windows 11 (Macs, Chromebooks, and tablets are not compatible).
High‑speed Internet that meets the following specifications:
Download speed = 25 Mbps or higher
Upload speed = 10 Mbps or higher
Ping = 50 ms or lower
Jitter = 20 ms or lower
Ethernet cable and the ability to connect directly to your modem (Wi‑Fi cannot be used).
USB wired headset.
Webcam.
Cell phone capable of downloading an app for multifactor authentication and receiving push notifications.
Dedicated workspace free from background noise and interruptions.
Essential Activities
Professionally answer inbound calls from customers, policyholders, insurance agents, or auto‑glass shops using scripted prompts.
Accurately enter claim data into our production systems while on a live phone call.
Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer’s specific needs.
Verify customer insurance coverage and deductible amounts and communicate the information to the customer.
Assist customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non‑Safelite shop while honoring the customer’s preference.
Utilize systems and resources provided to enhance the overall customer experience.
Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
Other duties assigned by leadership.
Professional Requirements
Comfortable working in a highly structured, performance‑based environment while demonstrating high ethical and confidentiality standards.
Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
Desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset.
Ability to read and utilize provided scripting in a conversational and timely manner.
Demonstrates a high level of empathy and integrity by always doing the right thing.
Has an upbeat personality and can show an authentic willingness to assist our customers.
Previous experience working in a contact center or other customer service role.
16+ years of age.
High school diploma or equivalent, or actively enrolled.
What You’ll Get
Pay is $16.50/hour and offers bonus opportunities.
A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts.
Weekly pay checks.
Up to $5,250 in tuition reimbursement per year.
Paid training and all the tools and resources you’ll need to be successful.
View all our health, wealth, and life offerings at
www.safelitebenefits.com .
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.
Referrals increase your chances of interviewing at Safelite by 2x.
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industries: Vehicle Repair and Maintenance
#J-18808-Ljbffr
Are you looking for a fully remote role where you can assist customers and help turn their days around? If so, this may be the role for you! We are seeking part‑time remote Contact Center Representatives.
Critical Position Requirements
Applicants must reside full‑time in Arizona, Florida, North Carolina, Ohio, or Texas.
Must provide their own equipment (see below for requirements).
Must have a distraction‑free workspace that is free from background noise and interruptions.
All new hires must attend 100% of the scheduled training program, which runs for three weeks (Monday through Friday, full‑time hours of 7 hours per day).
Starting pay is $16.50/hour.
Work From Home Requirements
Personal computer or laptop with Windows 11 (Macs, Chromebooks, and tablets are not compatible).
High‑speed Internet that meets the following specifications:
Download speed = 25 Mbps or higher
Upload speed = 10 Mbps or higher
Ping = 50 ms or lower
Jitter = 20 ms or lower
Ethernet cable and the ability to connect directly to your modem (Wi‑Fi cannot be used).
USB wired headset.
Webcam.
Cell phone capable of downloading an app for multifactor authentication and receiving push notifications.
Dedicated workspace free from background noise and interruptions.
Essential Activities
Professionally answer inbound calls from customers, policyholders, insurance agents, or auto‑glass shops using scripted prompts.
Accurately enter claim data into our production systems while on a live phone call.
Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer’s specific needs.
Verify customer insurance coverage and deductible amounts and communicate the information to the customer.
Assist customers with scheduling repair, replacement, and/or recalibration services at a Safelite location or at a non‑Safelite shop while honoring the customer’s preference.
Utilize systems and resources provided to enhance the overall customer experience.
Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information.
Other duties assigned by leadership.
Professional Requirements
Comfortable working in a highly structured, performance‑based environment while demonstrating high ethical and confidentiality standards.
Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment.
Desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset.
Ability to read and utilize provided scripting in a conversational and timely manner.
Demonstrates a high level of empathy and integrity by always doing the right thing.
Has an upbeat personality and can show an authentic willingness to assist our customers.
Previous experience working in a contact center or other customer service role.
16+ years of age.
High school diploma or equivalent, or actively enrolled.
What You’ll Get
Pay is $16.50/hour and offers bonus opportunities.
A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts.
Weekly pay checks.
Up to $5,250 in tuition reimbursement per year.
Paid training and all the tools and resources you’ll need to be successful.
View all our health, wealth, and life offerings at
www.safelitebenefits.com .
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.
Referrals increase your chances of interviewing at Safelite by 2x.
Seniority level: Entry level
Employment type: Part‑time
Job function: Other
Industries: Vehicle Repair and Maintenance
#J-18808-Ljbffr