Customer Service Representative
Guardian Pharmacy, Mountlake Terrace, Washington, United States, 98043
Overview
Mountlake Terrace, Washington, United States of America
Extraordinary Care. Extraordinary Careers.
With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We’re reimagining medication management and transforming care.
Who We Are And What We’re About
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Schedule Must be able to work a fully flexible schedule – with shifts varying from 8:30 to 6:30, Monday through Sunday.
Compensation $20-$22 an hour
Responsibilities
Responsible for entering and processing prescriptions into the pharmacy operating system with speed and accuracy. Communicates with customers on the telephone and responds quickly and courteously to their needs.
Triage incoming fax prescriptions to ensure timely dispensing
Ensure proper notes in computer and cycle fill coding
Calculate and/or verify the correct dosage based on the prescription
Demonstrate caring, understanding and courtesy when responding to calls from customers. Route calls as appropriate to ensure top level service
Ensure all prescriptions assigned for processing are completed in regular shift
Receive, evaluate, process and follow-up as needed with doctors’ offices on all refills assigned
Develop proficiency in the utilization of all pharmacy systems (eg document imaging, legacy pharmacy computer operating system)
On an as needed basis, may assist with filing of completed orders, packaging of medications, inventory, profiling of orders for medical records, and filling processed prescriptions to dispense to the patient
Develop and learn cycle in order to meet delivery deadlines. Maintain data entry records for cycle medication, fill requests and process cycle medication orders needing renewal in addition to new cycle orders as applicable
Other essential functions and duties may be assigned as needed
Education and Certifications
High School Diploma or GED (per state requirements)
Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)
Skills And Qualifications
2+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Environment
Ability to work flexible hours, including weekends, holiday and overtime.
What We Offer Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off
Paid holidays and sick days
Generous vacation benefits based on years of service
The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us Join us to discover what your best work truly looks like.
#J-18808-Ljbffr
Extraordinary Care. Extraordinary Careers.
With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career. Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
Why Guardian Pharmacy? We’re reimagining medication management and transforming care.
Who We Are And What We’re About
Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered. We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.
Schedule Must be able to work a fully flexible schedule – with shifts varying from 8:30 to 6:30, Monday through Sunday.
Compensation $20-$22 an hour
Responsibilities
Responsible for entering and processing prescriptions into the pharmacy operating system with speed and accuracy. Communicates with customers on the telephone and responds quickly and courteously to their needs.
Triage incoming fax prescriptions to ensure timely dispensing
Ensure proper notes in computer and cycle fill coding
Calculate and/or verify the correct dosage based on the prescription
Demonstrate caring, understanding and courtesy when responding to calls from customers. Route calls as appropriate to ensure top level service
Ensure all prescriptions assigned for processing are completed in regular shift
Receive, evaluate, process and follow-up as needed with doctors’ offices on all refills assigned
Develop proficiency in the utilization of all pharmacy systems (eg document imaging, legacy pharmacy computer operating system)
On an as needed basis, may assist with filing of completed orders, packaging of medications, inventory, profiling of orders for medical records, and filling processed prescriptions to dispense to the patient
Develop and learn cycle in order to meet delivery deadlines. Maintain data entry records for cycle medication, fill requests and process cycle medication orders needing renewal in addition to new cycle orders as applicable
Other essential functions and duties may be assigned as needed
Education and Certifications
High School Diploma or GED (per state requirements)
Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB)
Skills And Qualifications
2+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Environment
Ability to work flexible hours, including weekends, holiday and overtime.
What We Offer Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”
Competitive pay
401(k) with company match
Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)
Medical, Dental and Vision
Health Savings Accounts and Flexible Spending Accounts
Company-paid Basic Life and Accidental Death & Dismemberment
Company-paid Long-Term Disability and optional Short-Term Disability
Voluntary Employee and Dependent Life, Accident and Critical Illness
Dependent Care Flexible Spending Accounts
Wellbeing
Employee Assistance Program (EAP)
Guardian Angels (Employee assistance fund)
Time Off
Paid holidays and sick days
Generous vacation benefits based on years of service
The Guardian Difference Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs. Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location. Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment. At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
Join us Join us to discover what your best work truly looks like.
#J-18808-Ljbffr